Digital customer service at Siemens Healthineers
28 April 2020
Evora develops solutions for optimized staff scheduling and mobile service support (e.g. checklists) and ensures smooth operation and seamless integration with SAP, ServiceNow, Click (by Salesforce) and other systems. Together with our customer we shape the future of the health care system, currently already in 9 countries with almost 3,000 mobile users.
In our live webcast Dorothee Funke, IT project manager at Siemens Healthineers and Timo Elbert, senior consultant at Evora gave an insight into the challenges and successes of the long-standing cooperation:
- Standardized processes & optimization in resource planning & assignment
- Mobile support for on-site customer service for analysis, maintenance & repair
- Globally harmonized reporting & deployment closure
- Innovative platform with narrow connection to SAP PM/CS
Every day, about five million patients worldwide benefit from the innovative products and services of the Evora customer in areas such as diagnostic and therapeutic imaging, laboratory diagnostics or hospital management. Siemens Healthineers is one of the world’s leading medical technology companies with over 120 years of experience and more than 50,000 employees in over 70 countries.