Improve Customer Service

Make Customer Service Flow

With ServiceNow’s Customer Service Management (CSM), Evora enables businesses to streamline their customer service processes to deliver the responsive and effortless experience customers expect. By connecting front, middle, and back-office teams, businesses can boost productivity, proactively address issues, automate common requests, expand self-service, and more!

HOW IT WORKS
dummy
Customer Engagement
Customer Engagement

Make it easy for customers to engage. Provide customer service across any channel at any time.

Self-Service
Self-Service

Reduce case volume with self-service via catalog, knowledge base, community, virtual agent, or portal.

Automatic Monitoring
Automatic Monitoring

Proactively monitor for potential issues to create cases and take action automatically.

Assigning Tasks
Assigning Tasks

Assign tasks across the enterprise. Connect customer service with other teams to drive resolution accountability.

Fix Issues
Fix Issues

Fix underlying issues to eliminate calls, drive knowledge base changes, preemptively notify customers, and act on trends.

CUSTOMER SERVICE STATS

*according to ServiceNow infographic, “10 mind-blowing customer service stats

$75B

is lost by US companies annually because of poor customer service

33%

of customers will consider switching after a single bad experience

$775M

can be saved in 3 years by boosting CX score a few points (on average for a company with $1B in annual revenue)

55%

year on year improvement in customer satisfaction scores with ServiceNow CSM

180%

ROI achieved by a user of ServiceNow CSM

CSM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage ServiceNow’s CSM to improve your service operations, engage customers with digital workflows, and proactively solve customer problems.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
dummy