Augmented Reality for ServiceNow Field Service Management
30 July 2021
Mobile
Solutions that integrate into enterprise systems with prompt executions of maintenance, service or inventory tasks on the go and in real time.
FSM
Efficient, cost-effective solutions developed by field service experts for enhanced operations management and reduced time-to-resolution.
Skilled Teams
Expert consultants with experience in mobility, FSM (using ServiceNow, Click & SAP), CSM, scheduling, optimized resource planning, AR, and UX domains.
ServiceNow
Innovative digital solutions based on best practices, real-life scenarios, and leading-edge technologies that optimize business processes.
User Experience
Guided workflows with intuitive UX enables business efficiency, allowing easy access to enterprise data and mobile-enabled processes.
Customer satisfaction is crucial for organizations across all industries. The typical operations of Field Service Management (FSM) consume enormous time and expenses. But with Evora’s expertise in Augmented Reality (AR) combined with the power of the ServiceNow platform, the traditional practices of field service are evolving.
Evora’s 5-Step Approach
ServiceNow FSM
Define the AR use case, configure FSM with the elements that would be displayed on the AR device, and prepare FSM module for integration with the AR application.
UX/3D Designs
Build UX designs and the wireframe for the user interface, then create 3D elements to be used in the AR app, such as menus, pop-ups, buttons, and screens.
Unity 3D Apps
Add 3D objects and UI/UX elements, then configure the Unity app to render 3D objects in a real-world view and retrieve images from Vuforia to display them in the Unity app.
Integrations
Integrate ServiceNow FSM application with the AR application. Events created in the FSM application will automatically be displayed by actions on the AR application.
AR Application
The result will be a seamless AR application that connects to the ServiceNow FSM application, where work orders can be viewed and created with info from ServiceNow that is overlaid with real-world visuals.
Get in touch to let us help you leverage AR technology to improve your service operations, reach resolutions at lightspeed, and enhance training and troubleshooting.
