Evora Delivers Seamless SAP Go-Live for Gas Utility
11 June 2025
Evora is proud to announce the seamless and successful go-live of SAP Field Service Management (FSM) and SAP Service and Asset Manager (SSAM) at a North American gas utility, marking a major milestone in the utility’s digital transformation journey. This digital transformation project is part of a broader customer experience initiative by the utility’s parent company to consolidate operations across its subsidiaries into a single SAP S/4HANA environment and provide a seamless customer experience across its subsidiaries.
The implementation marks a significant step forward in modernizing utility field operations, improving technician efficiency, and enhancing the customer experience for over 125,000 gas utility customers. The go-live followed a rigorous project timeline that began in June 2024, culminating in a successful system launch in April 2025.
As part of this rollout, 130 technicians—including 90 from the utility and 40 contractors—are now actively using SAP SSAM to manage service orders and field activities. Evora led the full SAP FSM and SSAM implementation, working closely with the utility, its parent company, and a third-party vendor. The project included multiple rounds of regression testing and dry-run simulations, ensuring a seamless transition to the new system.
The goal of the customer experience initiative is to unify business processes and customer service across the parent company’s utility holdings by consolidating onto a single SAP platform. With this successful deployment, the gas utility now benefits from real-time service scheduling, mobile work order management, and streamlined asset tracking—all powered by SAP FSM and SSAM. The rollout not only improves operational efficiency but also positions the utility for future growth through integrated customer and field service capabilities.
Evora’s role in the success of this project and seamless go-live for the gas utility is rooted in our deep expertise and a proven track record of delivering SAP solutions for mobile work order execution and scheduling in asset-intensive industries. With extensive experience across utilities and energy sectors, Evora brings both technical precision and industry-specific insight to every engagement. By leveraging standardized best practices and agile project delivery, our team minimizes risk, accelerates deployment, and enables rapid adoption across field teams.
The Evora project lead concluded, “Delivering this solution on time and without changes to the original blueprint reflects the strength of our collaboration and focus.”
Evora IT Solutions is a global consulting and technology services provider specializing in customer service, field service, and maintenance operations. With a track record of successful SAP and ServiceNow implementations, Evora delivers integrated solutions in asset management, plant maintenance, customer and field service, and performance planning that align with strategic business objectives.
Evora’s offerings include strategic consulting, solution implementation, system integration, custom development, and application management. With industry expertise across utilities, energy, manufacturing, life sciences, healthcare, transportation, and the public sector, Evora helps organizations optimize service delivery and embrace digital change.
A proud member of the Allgeier Group, one of Europe’s leading digital transformation experts, Evora is well-positioned to guide clients through the complexities of enterprise modernization.