Evora Fuels Sunoco’s Digital Transformation
Sunoco to Showcase AI-Driven Field Service Transformation at ServiceNow Knowledge25
22 April 2025
Evora IT Solutions, a global leader in consulting and technology services specializing in customer service, field service, and maintenance operations, is pleased to announce that its customer, Sunoco LP, will be featured at ServiceNow Knowledge25, the flagship annual conference for the global ServiceNow community. Charles Bloemer, Director of Maintenance and Construction at Sunoco LP, and Amanda Semicek, Supervisor of Sales and Account Support at Sunoco LP, will present a breakout session titled “How Sunoco Transformed Retail Maintenance Operations with AI and Automation.” The session will highlight how Sunoco reimagined its retail maintenance operations using ServiceNow’s Field Service Management (FSM) solution in collaboration with Evora.
This session follows Sunoco’s recent successful go-live with their new ServiceNow FSM solution—an achievement that marked a major milestone in their digital transformation journey. Read more about the go-live here.
In this session, Sunoco will detail its journey to streamline field service processes, eliminate inefficiencies, and unify operations through AI and automation. With the help of Evora, Sunoco deployed a real-time, end-to-end service management experience that connects store managers, home office dispatchers, and third-party contractors on a single platform.
Attendees will gain valuable insights into how Sunoco:
- Streamlined service operations through AI-powered automation,
- Improved visibility and collaboration across internal and external stakeholders, and
- Scaled efficiently using a unified Field Service Management platform.
“Sunoco’s transformation is a testament to what’s possible when innovative technology meets strong industry partnership,” said Noah Ryan, Account Executive at Evora. “We are proud to support Sunoco’s modernization and excited to showcase their success at Knowledge25.”
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As organizations across industries seek to modernize maintenance operations, Sunoco’s story stands out as a model of successful digital transformation. By integrating ServiceNow FSM and working with Evora, Sunoco achieved real-time operational visibility, accelerated service resolution, and enhanced customer satisfaction—without adding complexity.
With over 15 years of experience in field service innovation and deep expertise across SAP and ServiceNow, Evora IT Solutions empowers enterprise teams to achieve measurable business value through smarter service models, mobile-first solutions, and scalable digital frameworks.
Our team of experts will be on-site to discuss how our tailored services can optimize your process and operations to drive efficiency. Whether you’re looking to improve your customer service workflows, enhance field service management, or maintaining your applications, our team is ready to help. Schedule a personalized meeting with Evora’s experts and learn how ServiceNow solutions and our expertise can take your organization to the next level.
We’ve got you covered. Watch our exclusive on-demand webinar featuring Sunoco’s Charles Bloemer, along with Evora’s Noah Ryan and Jordan Lake from ServiceNow. Discover how Sunoco achieved real-time visibility and accelerated service delivery across their nationwide retail network.
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Evora IT Solutions is a global consulting and technology services provider specializing in customer service, field service, and maintenance operations. With a track record of successful SAP and ServiceNow implementations, Evora delivers integrated solutions in asset management, plant maintenance, field service, and performance planning that align with strategic business objectives.
Evora’s offerings include strategic consulting, solution implementation, system integration, custom development, and application management. With industry expertise across utilities, energy, manufacturing, life sciences, healthcare, transportation, and the public sector, Evora helps organizations optimize service delivery and embrace digital change.
A proud member of the Allgeier Group, one of Europe’s leading digital transformation experts, Evora is well-positioned to guide clients through the complexities of enterprise modernization.