Evora Powers Digital Transformation at Leading Utility
Evora Successfully Completes SAP Service and Asset Manager (SSAM) Upgrade for Leading North American Utility
24 April 2025
Evora IT Solutions is proud to announce the successful go-live of an SAP Service and Asset Manager (SSAM) upgrade for a major North American utility. SSAM plays a vital role in mobilizing the utility’s maintenance and field service teams. This milestone marks a seamless transition from version 2210 to 2405, and underscores Evora’s continued commitment to delivering high-impact, future-ready solutions for maintenance and field operations.
Upgrading from an earlier SSAM version enables the utility to take advantage of enhanced capabilities available in SSAM 2405 and extends vendor support for the application into 2026.
Evora’s team led the charge to ensure a smooth and efficient implementation, providing Hypercare Support for end users and assisting with questions & clarifications during the application rollout.
- 900+ Technicians Onboarded: The utility now supports over 900 technicians using the upgraded application, and streamlines field operations across multiple service areas.
- New SSAM Features: The utility team has expressed high satisfaction with the new features, which include:
- Online Functional Location / Equipment Download: Users can now download meters and other SAP functional location asset data on demand—without needing a dispatched work order. This includes viewing asset attributes, installation dates, SAP classification data, and work order history. Users can also generate a corrective SAP notification for the downloaded asset, with support for image/document uploads and notes for the back office.
- Improved Image Editing: Users can now crop, edit, and mark up images during the attachment upload process.
- Work Order Dashboard: A new feature on the mobile app homepage displays live statistics, including the status of orders, and also enables users to review and jump into completed orders for tasks like timesheet entry and add additional attachments.
- Faster Rounds and Readings: Users now have new table format to enter Measurement Point Readings, which reduces clicks and makes data entry easier.
- Optimized User Navigation: Faster screen load times and new Quick Action Toolbars improves user experience and satisfaction.
- Improved Device Compatibility: The upgrade ensures compatibility with the latest iOS and Android versions.
Evora is proud to have supported this utility’s final testing and cutover in March 2025. Evora and the utility’s project teams met on-site at a key plant to provide firsthand support for the users.
One Evora consultant shared: “What a great experience… they treated me not just as a consultant, but as their friend, and I learned a lot about my customer.” A Business Analyst on the customer side remarked “this is the smoothest SAP go-live of the last five years”. This sentiment highlights the strong relationships that Evora has built with its customers, underscoring the company’s reputation for commitment and excellence.
Evora continues to deliver high-quality, innovative SAP services to help clients in the maintenance and field services industries achieve operational excellence and streamline their systems. For more information on how Evora can support your SAP upgrade and integration needs, please visit Evora IT Solutions.
Evora IT Solutions is a global leader in strategic consulting, system implementation, and support services for organizations with customer service, field service, and maintenance operations. With over 15 years of experience, Evora has established itself as a trusted partner to organizations across a diverse range of industries, including utilities, natural resources, chemicals, life sciences, healthcare, manufacturing, transportation, consumer industries, professional services, public sector organizations, and higher education institutions.
By leveraging industry-leading applications from SAP and ServiceNow, along with deep process expertise, Evora delivers comprehensive solutions in asset management, plant maintenance, customer and field service, performance planning, and mobile technologies. These integrated solutions are designed to empower users and align with business objectives, driving greater operational efficiency and customer satisfaction.
Evora offers a wide array of services, including strategic consulting, solution implementation, custom software development, system integration, and application management. As part of the Allgeier Group, one of Europe’s foremost experts in digital transformation and mission-critical business processes, Evora is well-positioned to support organizations navigating the complexities of digital change.