KVA Services Kongress
09 - 10 April 2026
Altlengbach near Vienna, Austria
The 27th KVA Service Congress is the flagship event of the Austrian Customer Service Association for technical service and customer service leaders. In Altlengbach near Vienna, service managers, after-sales and field service leaders, as well as service IT and SAP owners, come together to discuss what 360° service really means in practice – from strategy and organization to execution in the field.
Key topics include digitalization and AI in service, customer experience across the entire customer journey, and best practices from leading service organizations. Inspiring keynotes, real-life case studies, and plenty of networking time provide clear orientation in a changing service landscape and deliver concrete ideas for your service of tomorrow.
✅ Service congress for technical service and customer service leaders
Meet heads of service, after-sales and field service managers, and service IT/SAP experts from Austria and the wider DACH region.Get a 360° view on organization, processes, people, and technology in service.
✅ 360° service, digitalization, and AI in focus
Learn how digitalization and AI in service enable new business models, more efficient operations, and better customer experiences.See concrete use cases for service portals, self-service, remote and field service, and integrated SAP service processes.
✅ Best practices, peer exchange, and networking
Learn from best-practice examples and inspiring keynotes from leading service organizations.Use the KVA community for intensive networking and take home tangible ideas for your own 360° service strategy.
