Reimagining Field Service: How MIT Sloan Uses ServiceNow to Power AV Event Support
31 July 2025
Virtual
At MIT Sloan, innovation fuels every initiative—including how technology supports the campus experience. Join us for a behind-the-scenes look at how the MIT Sloan IT department reimagined ServiceNow Field Service Management (FSM) to manage a highly specialized and fast-paced environment: supporting audio visual (AV) services for in-person, hybrid, and virtual academic events.
Originally designed for industries like utilities and telecom, FSM was reconfigured to tackle the complex coordination of AV logistics across MIT Sloan’s dynamic campus. Discover how the IT team designed, deployed, and scaled this non-traditional FSM use case—and the measurable impact it’s had on service delivery, operational efficiency, and end-user satisfaction.
This session is ideal for IT leaders, service managers, and operations teams seeking creative ways to extend the value of enterprise platforms like ServiceNow. Learn how Evora’s strategic expertise helped MIT Sloan unlock new capabilities in FSM, and how similar innovation can be applied across industries—from manufacturing to healthcare, energy, and beyond.
Date: Thursday, July 31, 2025
Time: 10:00 a.m. CDT / 5:00 p.m. CEST
Dan Alexander
Director, Workplace Technology, STS, MIT Sloan School of Management
Jason Alvarez
Director for Teaching & Learning Technology, MIT Sloan School of Management
Beau Gibbs
EVP ServiceNow Solutions, Evora IT Solutions
Evora IT Solutions is a global consulting and technology services provider specializing in customer service, field service, and maintenance operations. With a track record of successful SAP and ServiceNow implementations, Evora delivers integrated solutions in asset management, plant maintenance, field service, and performance planning that align with strategic business objectives.
Evora’s offerings include strategic consulting, solution implementation, system integration, custom development, and application management. With industry expertise across utilities, energy, manufacturing, life sciences, healthcare, transportation, and the public sector, Evora helps organizations optimize service delivery and embrace digital change.
A proud member of the Allgeier Group, one of Europe’s leading digital transformation experts, Evora is well-positioned to guide clients through the complexities of enterprise modernization.