Life without energy supply is hard to imagine. And yet energy is not a self-evident fact, but rather an ongoing topic. Because of the finite nature of resources, because of climate change – and on top of that because of the war in Ukraine. But the power must flow – or as Bernd Keller (SAP) puts it, “It’s about making sure the lights don’t go out.”

SAP Innovation Roundtable

That energy supply is not just a question of back to nuclear power and/or coal was revealed by the virtual SAP roundtable on “Maintenance Managements” with representatives from Evora and Allgeier IT. After a short intro by Jan-Erik Bätz (Evora), the industry expert Keller emphasized that the networks require good monitoring and predictive maintenance because of the decentralised inflow from renewables. And this is where digitalization helps, for example with the use of sensors, machine learning, digital twins or mobile apps in the grid maintenance. In addition, cost reductions of 8 to 10 percent are possible.

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Digital Prozesses

Thomas Fischer from Netze Duisburg showed how this works in practice. The company ensures the flow of electricity, gas, water and district heating in the region. To do this, the technicians are on the road equipped with tablets, which they use for inspection and maintenance operations. They can also assign themselves further jobs at any time. The departure into the digital age is enjoying “high acceptance.” “The engineers are happy,” says Fischer, “that they can now act more independently, and that the paperwork is a thing of the past.” Such feedback is of course motivating. Netze Duisburg intends to continue along the same path. For example, the technicians will be given the opportunity to get digital help on the road via stored tutorials.

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Our Fiori & UI5 based suite of applications for mobile maintenance support and work planning offers sophisticated features. This is how EvoPlan enables the customers to easily assign qualified technicians to carry out large and complex projects such as construction, production, or service projects in all industries. With the “Extension Points” the EvoSuite is equipped with a mechanism to allow for customer specific enhancements independently from core product enhancements. Ongoing product enhancements like the inline editing capability are aimed to reduce work effort and save time and money.

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Make it yours

Extension Points in EvoSuite Applications

EvoSuite applications EvoPlan, EvoOrder and EvoNotify now allow customers to tailor the applications exactly to their own needs without sacrificing the ability to update them with upcoming releases. Inside the app points are defined were the app can be enhanced with new functionalities without any changes to the original application but using the data (orders, notifications …) of the application. SAPUI5 uses extension points for extending standard views with custom content. The assignment of a custom view to an extension point is done in component customizing.

Project System

SAP PS Integration

In analogy to the already known SAP Plant Maintenance (PM) work orders which are assigned to technicians with EvoPlan, activities from SAP Project System (PS) can be handled too. As part of SAP’s Project and Portfolio Management solution, PS helps to manage complex projects throughout the entire project lifecycle. EvoPlan supports network activities as forward integration based on workcenter (org. unit) as well as backward integration of splits.

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Get work done faster

Inline Editing in Demands View of EvoPlan

We know, even using a graphical planning tool like EvoPlan, scheduling of work assignments involves lots of clicks. Reducing the number of clicks sums up to big time savings. When enabled, fields like descriptions, durations or dates can now be edited directly in the demands list, simply by toggling edit / non-edit mode by a button in toolbar. In non-edit mode, fields appear as read-only fields. Once table is switched to edit mode, the fields appear as editable. Fields are configurable from backend to be editable or non-editable.

More on EvoPlan
Want to learn more? Contact us with your requirements

Get more from your SAP plant maintenance investment! Our EvoSuite of applications provides tools for more of your workforce to get their work done more effectively.

Ask the Expert Jan Boeshans Senior Consultant
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Enhance Your Experience

Evora’s assessment helps identify barriers that are holding your organization back from achieving the ROI you deserve. Our certified team of platform experts align with your business and walk in your stakeholders’ shoes to understand the goals critical to success. Then, we provide an actionable roadmap to quickly implement high-priority solutions while maintaining a long-term strategy that optimizes operations and employee experiences.

COMMON CHALLENGES

Unable to clearly define the services offered as an IT organization

Misalignment of services offered and what needs to be executed for objectives

The ServiceNow platform deployed today isn’t meeting the needs of your business

ASSESSMENT GOALS

Drive technician enablement and increase self-service productivity

Reduce helpdesk burden by automating research and incident prioritization

Implement customer portal and improve employee on/offboarding experience

AREAS OF FOCUS Evora’s ServiceNow Partner Page
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SERVICENOW ASSESSMENT EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you identify barriers that are holding your organization back from achieving the ROI you deserve.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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Businesses are unique, and so are their challenges. Evora designs, builds, and implements custom-tailored solutions based on modern technologies and best practices. As a long-time SAP partner, we have extensive experience in developing custom apps and connecting them to SAP backend systems.  

Leveraging SAP Gateway

SAP Gateway is part of SAP NetWeaver, which allows to connect devices, applications, and platforms to SAP systems. For the integration, the Open Data Protocol (OData) is used, so any programming language or model can be used to connect SAP systems with non-SAP applications.

Using a familiar RFC interface, developers can easily create OData. As a JSON dialect, it offers easy integration with all kinds of frontend technologies and frameworks that are prepared to consume data out of REST services, even if you do not want to use or implement the entire OData functionality. While the main job of the gateway is to pass data on, it can also be used to fetch, refine, and transform it based on your requirements along the way.

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Our Technology Stack For hybrid web apps

In a customer case for a field service app at a technology company, we built a hybrid web app using Angular, Bootstrap, and Apache Cordova. The core of this application runs on iPads and Windows 10 convertible devices and is accessible as a web page – all built from the same code base.

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Flexible Architecture

The application logic is built with Angular and is heavily dependent on rxjs and the reactive programming paradigm. This allows us to easily update the application whenever data changes.

Beautiful User Interfaces

Using Bootstrap as the UI framework allows us to quickly achieve results and build applications that the user intuitively understands. Applying a theme allows us to easily match the app to the customers corporate design colors and style guide.

One Code Base

Everything is bundled together in a Cordova app which gives us cross-platform capabilities. And thanks to using a mono-repository approach, the source code for the core libraries and different app shells lives in the same code repository and ensures that we don’t have problems with broken dependencies.

Automatic Synchronization

By integrating the Apple push notifications service into the RFCs, we can trigger a sync between mobile clients and backend whenever required without manual refresh.

Sounds good? Get in touch!

Looking for modern web or smartphone apps integrated with your SAP-driven business processes? We have a solution for you! As part of our custom development offering, we have experience in developing tailored solutions connected to SAP backend systems. Drop as us note to discuss your individual requirements.

Evora IT Solutions announced its EvoSuite version 2110 has achieved SAP®-certified integration with SAP S/4HANA® and the SAP NetWeaver® technology platform. The solution has been proven to integrate with SAP® solutions, providing enriched and streamlined maintenance and field service operations. Explore certifications details on SAP Cerfitied Solutions Directory.

We are delighted to announce that EvoSuite has achieved SAP-certified integration with both SAP S/4HANA and the SAP NetWeaver platform, enabling flexibility and future readiness of our customers’ solution architectures. Whether customers want to modernize their entire maintenance process or are looking to improve the efficiency of key areas, EvoSuite gives them the capabilities to make it happen. The proven ability of EvoSuite to interoperate with SAP S/4HANA and SAP NetWeaver once again proves our dedication to quality and to SAP standards.

Proven to integrate

With SAP® solutions

The SAP® Integration and Certification Center (SAP ICC) has certified that the apps of EvoSuite version 2110 integrate with SAP S/4HANA and SAP NetWeaver using standard technologies. SAP S/4HANA is the next-generation business suite designed to act as the digital core, helping customers drive digital transformation across their organizations. Based on the award-winning, role-based user experience of SAP Fiori®, EvoSuite supports maintenance processes with an integrated, coherent, simple, and adaptive interface. It allows organizations to easily process work orders or notifications in EvoOrder and EvoNotify, manage master data like function locations or equipment in EvoLocation or EvoEquipment, and schedule work to technicians in EvoPlan.

More on EvoSuite
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SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

ServiceNow FSM Solution

With your organization running on ClickSoftware’s field service management (FSM) solution, whether in the cloud or on-premise, you know the clock is ticking and you have a choice to make.

A long, complex, and expensive implementation of a new solution

OR

An assessment led by Evora’s experts to identify the best migration path to meet your business goals

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ServiceNow and Evora IT Solutions have teamed up to:
  • Assess business processes, Click usage, and goals to recommend a strategy aligned with desired outcomes
  • Evaluate assessment findings to determine timeline, cost, and ease of migrating from Click to ServiceNow
  • Deliver findings and recommendations specific to your business for the best possible future ROI
Why Evora and ServiceNow?

Field Service Experts

Successful completion of field service solutions with Click and ServiceNow

Fluent in Click and ServiceNow

Deep knowledge and hands-on experience of the ClickSoftware and ServiceNow platforms

Tailored Solutions

Design and development of custom-fit features and applications by our in-house solution teams

Professional Services

Proven implementation methodologies for field service projects on top of the ServiceNow platform

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Learn more

To learn all about migrating to ServiceNow FSM when ClickSoftware retires and how Evora can support your transition, watch the recording of our webinar here.

What you’ll see:

  • ClickSoftware end-of-life
  • FSM overview
  • ServiceNow demo
  • How Evora can support your transition
  • An enlightening Q&A segment

Watch now
FSM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage ServiceNow FSM to improve your service operations, reach resolutions at lightspeed, and enhance training and troubleshooting.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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Siemens Healthineers is a leading medical technology company that produces imaging and diagnostic devices for hospitals around the world. Headquartered in Germany, Siemens helps 5M patients globally every day. As healthcare goes virtual, Siemens was challenged by evolving customer expectations to deliver a seamless experience. They were bogged down by manual processes, distributed teams, and multiple systems. They needed to accelerate digital workflows to adapt to a world of always-on healthcare.

CREATING A SMOOTH EXPERIENCE
CREATING A SMOOTH EXPERIENCE

Evora supported the development of a custom automated solution leveraging ServiceNow’s Customer Service Management (CSM). Using CSM, Evora created digital workflows that work for Siemens’ staff and customers for a connected, modern service experience. The solution focused on creating a smooth experience by automating core customer service processes and retiring several legacy systems. To make it easier for customers, business partners, and employees, Evora integrated a revamped service portfolio to roll out a single self-service portal with intelligent agents where hospitals and healthcare providers can access information, schedule maintenance, and interact with peers via online communities. The team implemented a user-centric, mobile solution that gives every service employee access to the information they need when they need it.

Together with our great partner Evora IT Solutions, we transformed our processes on the ServiceNow platform. Another step in our journey to be ‘always on, always in touch” with our customers.

THE RESULT

Siemens is now able to implement new solutions and services far more quickly and service agents can deliver high-touch service that helps hospitals and healthcare providers focus their efforts on taking care of patients. By connecting multiple systems, Siemens can monitor relevant KPIs to identify broad trends or issues at an individual level, so when glitches are spotted in one part of the world, global fixes are faster to roll-out. Digital transparency and an always-connected approach make customer engagements more profound, and support more proactive. The stability and simplicity of the ServiceNow platform is key to gaining traction among users and driving better patient outcomes.

200K

connected healthcare devices installed worldwide

120K

service activities managed each month

1.2K

users providing remote service support

CSM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage ServiceNow’s CSM to improve your service operations, engage customers with digital workflows, and proactively solve customer problems.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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Evora developed an add-on which visualizes the asset structure from the SAP ERP and enables interaction using mobile devices or smart glasses like HoloLens 2. It brings AR to iOS or Android clients embedded in SAP Asset Manager (SAM). A digital twin is created utilizing context metadata (as determined via the SAP standard data model) and geometry information. Classifications of functional locations and equipment are used to store the asset to geometry mapping, with work order and notification data also available.

Why Augmented Reality?

Enables remote assist: a third hand and a second pair of eyes to the service technician

Interacts with a digital twin without confusing paper plans

Precisely defines visual work instructions, without scope for interpretation, for work orders and checklists

Provides asset information like history, annotations/ mark-ups from a digital twin, and sensor data

Benefits

With the help of Evora’s skilled SAP Intelligent Asset Management team, our customer OMV Upstream, a leading Oil and Gas company, implemented a mobile asset management solution utilizing AR technology. The SAP Innovation Awards 2021 winning solution based on SAM and a HoloLens 2 headsets significantly improved OMV’s inspection planning and execution. The following technologies were utilized: SAP Cloud Platform, SAP S/4HANA, SAP Intelligent Asset Management, SAP Asset Manager, and HoloLens 2 headsets.

25% reduced in planning and administration times by direct data gathering
30% decreased working effort using AR/MR & mobile technologies
10% costs cut through workflow optimization
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Customer Success Awarded

Mobile Asset Management using Augmented Reality

Imagine standing in front of the plant equipment you maintain having all the information you need displayed in your field of vision. Or having a skilled expert looking over your shoulder suggesting repair steps while they are remotely sitting in the office. These scenarios are already possible, as showcased by…

More on the pilot project
Get in touch Interested in Augmented Reality?

Check out the project details of the pilot project as nominated for the SAP Innovation Awards, download the brochure, and get in touch if we can help you implement your digital maintenance solution.

In the digitalized world, only companies that perfectly master the optimal use of their assets, save costs will have an advantage. Especially in the process industry with it’s process-driven and batch-oriented manufacturing there are high security requirements to meet and complex integrated systems to support. At the joint SAP roundtable event with Evora our customer Treibacher presented their experience of maintenance management journey using SAP mobile solutions.

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Challenge

Treibacher Industrie AG

Treibacher Industrie AG is an international company with over 100 years experience in chemistry and metallurgy. At its headquarters in Althofen, Austria, Treibacher develops and manufactures ferro alloys for the steel and foundry industries, powders for the carbide industry, materials for high performance ceramics and fine chemicals and special alloys. With over 25,000 maintenance orders annually (maintenance, repairs, refurbishments, malfunctions, major repairs, etc.), central availability of work order information as well as onsite support for safe handover of plant assets were crucial.

Solution SAP Asset Manager

SAP S/4HANA ready solution was looked for and found in SAP Asset Manager for mobile maintenance support. Watch the session recording to learn how Treibacher has taken their processes and services to a new level. We show you how the transformation took place, how they benefit from the new digitalized processes, and protect their mobile workforce. The session has been held in German, feel free to get in touch with us if you want us to share the story in English.

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Quite often the implementation of SAP ERP module Plant Maintenance is only the first step in optimizing maintenance and service operations. Digitizing the end-to-end activities can significantly improve efficiency, streamline processes, and increase resource utilization. Watch the webinar recording to hear about Evora’s EvoSuite of solutions including EvoPlan, EvoNotify, EvoOrder, EvoEquipment, and more. Learn how Evora can help organizations like Infraserv, Evonik or Vienna Airport achieve their maintenance digitalization goals all over the world. We show you how to gain additional efficiencies beyond mobilizing technicians and field workers using Evora solutions, which can support sub-areas such as managing notifications but also be combined to make the entire process more efficient, from planning to time reviews.

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At the joint roundtable event with SAP, our customer, the German air traffic control DFS showcased how they have taken their asset management to a new level with mobile software in maintenance of critical infrastructure. Watch the recording to learn more about what their digital maintenance strategy looks like, and what role cloud services and predictive maintenance play. 

Challenge

DFS is a navigation service provider and responsible for the safe, orderly and expeditious handling of air traffic over Germany with 3,3 million flights, 4,9 million tonnes freight, and 250 million passengers per year (pre-covid).  DFS uses extensive technologies and complex infrastructure including radar towers, navigation facilities and transmitting and receiving stations. With a variety of systems for different domains, diverse and not connected to each other, the maintenance was often impeded. In order to gain data insights and remove media breaks, the decision was made to implement digital maintenance process over the entire life cycle of the assets, including setting up end-to-end processes with single source of truth for data and modern user interfaces. 

Digital Transformation

Solution Approach
  • Single Version of the Truth (SVOT)
  • Digital Maintenance process over the entire life cycle
  • Reporting in near-real-time (maintenance BI, SIS Analytics)
  • Modern user interfaces (UI/UX)
  • Digital twin as basis for IoT
  • Machine learning and KI for process automation
  • Implementation of optimized end-to-end processes
SAP Intelligent Asset Management
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SAP Predictive Asset Insights (PAI) is an S/4HANA or ERP integrated Software-as-a-Service application that remotely monitors the health of your assets. Leveraging machine learning models trained on sensor data, PAI will automatically raise alerts based on an anomaly score if the machine health violates a predefined threshold. Evora connects sensors to the PAI platform and defines rules to create alerts, enhancing your operational maintenance with data insights.

Why Monitor Asset Health?

Improve first visit fix rate and maintenance request quality.

Improve the equipment effectiveness.

Gain real-time insights on machine performance and critical assets.

PAI

Setup, Configuration & Integration
  • Enablement workshop
  • Configuration with SAP ERP or S/4HANA
  • Backend integration
  • Coaching & support
  • Configure predictive model
  • Connect device or asset simulator
  • Test function & business process integration
  • Define rules
  • Analyze alerting & time series
Find out more on SAP Intelligent Asset Management
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PAI EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage SAP PAI to connect sensors to the platform and define rules to create alerts, enhancing your operational maintenance with data insights.

ASK THE EXPERT Karthik Setty Managing Director
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With Evora’s Custom Application Development (App Dev) expertise on the ServiceNow platform, our team is able to build powerful digital workflow apps that connect people, processes, and systems in a fraction of the time that would be needed for traditional app dev. By leveraging ServiceNow’s low- and no-code platform, Evora quickly delivers cross-enterprise apps that scale with your business and create an experience users will love.

THE EVORA ADVANTAGE

Build Apps Fast

Low- and no-code creators can reuse modular, turnkey components built by Evora’s pro developers in a shared environment.

Deliver Great User Experiences

Evora provides mobile-enabled, multichannel experiences that allow for user-centric intelligent self-service and quick access to the right info.

Safely Scale Apps

Evora turns business processes into powerful digital workflows that connect systems, apps, and data with complete end-to-end visibility.

GREATER EFFICIENCY AT LOWER COST

*on average, according to a study by Forrester

230%

return on investment

9 months

to see payback on app development

50-74%

increase in efficiency of end users when performing workflow tasks

$2.1M

cost savings in three years from decommissioning legacy software and apps

APP DEV EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage ServiceNow’s Custom App Dev to build apps fast, deliver great user experiences, and safely scale apps.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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The use of automation and AI-driven technologies for creating intelligent digital twins is a key enabler for global scalability, and accelerates creating the digital backbone of the company during digital transformation. Enhancing this technology with an augmented reality experience including mark-up annotations, provides a solid basis for data insights, data-driven decision making, and performance optimization. This innovation project will change the way we are working, and enables us to position ourselves among digital frontrunners within our industry.

Having experienced the equivalent of 10 years of digital change in the past 18 months or so, organizations are addressing the realities of transformation as digitalization becomes the business norm… Here is a sampling of their far-ranging thoughts on the sustainable business realities behind innovating on cloud-based digital platforms…

Oil and gas provider OMV New Zealand recently won an SAP global Innovation Award for its groundbreaking digitalization that included digital twins and augmented reality (AR) in onshore and offshore inspections. Learn more in the Forbes article here.

Find out more about Evora’s work with OMV New Zealand using Mobile Asset Management with Augmented Reality here.

SAP Asset Strategy and Performance Management (ASPM) is a Software-as-a-Service application that provides tools and proven methodologies to efficiently plan and develop the optimal maintenance strategy for your assets in order to increase overall asset performance and reduce maintenance costs. Evora will conduct a risk and criticality assessment and perform an RCM or FMEA, using ASPM to focus on a checklist of preventative and predictive tasks that can be implemented in your maintenance management system.

Why Asset Strategy?

Improve asset reliability by using proven methodologies

Reduce costs by avoiding over-maintaining assets

Reduce paper- or Excel-based work by using an asset management system

SAP ASPM

Setup, Exploration & Realization
  • Risk and Criticality assessment walk-through and knowledge transfer
  • FMEA (Failure Mode & Effect Analysis), RCM (Reliability-Centered Maintenance), and Checklist assessments
  • Fit/gap analysis and defining key processes for asset management
  • ASPM configuration
  • Backend integration with SAP ERP or S/4HANA
  • Implementation with selected equipment
Find out more on SAP Intelligent Asset Management
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ASPM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage SAP ASPM to focus on a checklist of preventative and predictive tasks that can be implemented in your maintenance management system.

ASK THE EXPERT Karthik Setty Managing Director
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Evora’s retainer teams are designed to provide you with support for your ServiceNow needs at a low monthly cost. Evora offers on-shore, off-shore or blended retainer teams that are great for maintenance and support, implementation readiness, custom app development, quality assurance, and more.

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Developers

Developers

Certified and experienced in building software and applications

Implementation Specialist

Implementation Specialist

Provides implementation, training, and consulting services

Technical Project Manager

Technical Project Manager

Executes reporting, expectation management, and process adherence

Process Consultant

Process Consultant

Analyzes existing processes, performs gap analysis, provides recommendations, and implements processes conforming to ITIL standards

Quality Assurance Tester

Quality Assurance Tester

Conducts software testing to resolve issues, ensure standards are being met, and confirms outcomes

Engagement Manager

Engagement Manager

Oversees risk mitigation, project delivery, and communications

SERVICENOW EXPERTISE

Customer Service Management (CSM)

Field Service Management (FSM)

Custom Application Development (App Dev)

IT Service Management (ITSM)

IT Business Management (ITBM)

Human Resources (HRSD)

WHY EVORA?

WHY EVORA?

Evora’s retainer teams are comprised of trained and certified consultants that have extensive experience in project rescues, strategic roadmaps, and ROI assessments. The team can easily be scaled up or down depending on your project needs.

WHY EVORA?
RETAINER TEAM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you solve your unique ServiceNow needs to improve your implementation readiness, assure overall quality, and much more.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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SAP Asset Intelligence Network (AIN) as part of the Intelligent Asset Management (IAM) offering by SAP is a business network for Asset Operators, OEMs, suppliers, and service providers to collaborate and exchange asset information. Evora integrates AIN as an end-to-end business process using your existing S/4HANA or SAP ERP environment. This enables the creation and synchronization of maintenance assets, heath indicators, and real-time performance data to determine a strategy’s effectiveness.

Why exchange asset information?

Improve asset data quality and transparency across manufacturers, suppliers, operators, etc.

Improve asset reliability and employee productivity.

Leverage and create new business models by trading asset content within your business network.

SAP AIN

Setup & Configuration
  • Backend integration with SAP ERP or S/4HANA
  • Configuration of Asset Central Foundation & SAP Business Technology Platform cockpit for AIN needs, as well as synchronization of equipment records
  • Configuration of user roles and authorizations
  • Definition of templates and asset structure
  • Invitations to business partners
  • Quality Assurance
  • Coaching & support
FIND OUT MORE ON SAP INTELLIGENT ASSET MANAGEMENT
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AIN EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage SAP AIN to synchronize your maintenance assets, health indicators, and real-time performance data.

ASK THE EXPERT Karthik Setty Managing Director
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Make Customer Service Flow

With ServiceNow’s Customer Service Management (CSM), Evora enables businesses to streamline their customer service processes to deliver the responsive and effortless experience customers expect. By connecting front, middle, and back-office teams, businesses can boost productivity, proactively address issues, automate common requests, expand self-service, and more!

HOW IT WORKS
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Customer Engagement

Customer Engagement

Make it easy for customers to engage. Provide customer service across any channel at any time.

Self-Service

Self-Service

Reduce case volume with self-service via catalog, knowledge base, community, virtual agent, or portal.

Automatic Monitoring

Automatic Monitoring

Proactively monitor for potential issues to create cases and take action automatically.

Assigning Tasks

Assigning Tasks

Assign tasks across the enterprise. Connect customer service with other teams to drive resolution accountability.

Fix Issues

Fix Issues

Fix underlying issues to eliminate calls, drive knowledge base changes, preemptively notify customers, and act on trends.

CUSTOMER SERVICE STATS

*according to ServiceNow infographic, “10 mind-blowing customer service stats

$75B

is lost by US companies annually because of poor customer service

33%

of customers will consider switching after a single bad experience

$775M

can be saved in 3 years by boosting CX score a few points (on average for a company with $1B in annual revenue)

55%

year on year improvement in customer satisfaction scores with ServiceNow CSM

180%

ROI achieved by a user of ServiceNow CSM

CSM EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage ServiceNow’s CSM to improve your service operations, engage customers with digital workflows, and proactively solve customer problems.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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Mobile

Mobile

Solutions that integrate into enterprise systems with prompt executions of maintenance, service or inventory tasks on the go and in real time.

FSM

FSM

Efficient, cost-effective solutions developed by field service experts for enhanced operations management and reduced time-to-resolution.

Skilled Teams

Skilled Teams

Expert consultants with experience in mobility, FSM (using ServiceNow, Click & SAP), CSM, scheduling, optimized resource planning, AR, and UX domains.

ServiceNow

ServiceNow

Innovative digital solutions based on best practices, real-life scenarios, and leading-edge technologies that optimize business processes.

User Experience

User Experience

Guided workflows with intuitive UX enables business efficiency, allowing easy access to enterprise data and mobile-enabled processes.

AR FOR FIELD SERVICE OPERATIONS The Evora Advantage

Customer satisfaction is crucial for organizations across all industries. The typical operations of Field Service Management (FSM) consume enormous time and expenses. But with Evora’s expertise in Augmented Reality (AR) combined with the power of the ServiceNow platform, the traditional practices of field service are evolving.

Evora’s 5-Step Approach

ServiceNow FSM

Define the AR use case, configure FSM with the elements that would be displayed on the AR device, and prepare FSM module for integration with the AR application.

UX/3D Designs

Build UX designs and the wireframe for the user interface, then create 3D elements to be used in the AR app, such as menus, pop-ups, buttons, and screens.

Unity 3D Apps

Add 3D objects and UI/UX elements, then configure the Unity app to render 3D objects in a real-world view and retrieve images from Vuforia to display them in the Unity app.

Integrations

Integrate ServiceNow FSM application with the AR application. Events created in the FSM application will automatically be displayed by actions on the AR application.

AR Application

The result will be a seamless AR application that connects to the ServiceNow FSM application, where work orders can be viewed and created with info from ServiceNow that is overlaid with real-world visuals.

AR EXPERT KNOWLEDGE Get in Touch

Get in touch to let us help you leverage AR technology to improve your service operations, reach resolutions at lightspeed, and enhance training and troubleshooting.

ASK THE EXPERT Beau Gibbs EVP ServiceNow Solutions
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This month SAP released an updated version of SAP Asset Manager with some exciting new features. Evora has set up the release in our labs and spent some time trying out the new features. We wanted to share our impressions and thoughts of what customers can expect to find in the new release. The 2105 release introduces supervisor mode, support for digital signatures and usability enhancements like dark mode.

Supervisor Mode

The app has always been great for maintenance technicians. They can easily manage and complete work orders and notifications through the handheld while working completely offline.

With the latest release, SAP introduces a highly requested feature: Supervisor mode. Now Supervisors can assign work orders to their team and review and approve work orders right from the handheld. This makes it easier for the Supervisors to be out in the field and not being stuck at their desks. We had built similar functionality in Work Manager for some of our customers, it is nice to see SAP adding this to the Asset Manager app.

Overview & Assignment

With the Supervisor mode turned on, the Supervisors can see all the work orders they are responsible for, and they can see who is assigned to the work orders. For new work orders they can assign it to a member of their team directly from the handheld. Dispatching can be configured at work order header or work order operation level. This brings in a huge benefit of being able to dispatch work immediately from the field rather than waiting to come to their desks.

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Approvals

The second feature for Supervisor mode is the ability to review and approve work orders. With this feature turned on maintenance technicians can set work orders to review after they have completed their work. The supervisor now has a new section in the app for work orders needing review. The supervisor can review the work orders on this list and approve or reject the work. The Supervisor can review the consumed materials, time confirmations and also the notes entered by the maintenance technician. Approved work would set the work orders to completed status. When the work order is rejected the work order goes back to the maintenance technician handheld for correction or additional processing. The technician also has a new section for workorder pending review or needing action.

Digital Signature Support Transparency & compliant maintenance operations

We have had customers ask us to implement a digital signature process while completing a work order. With the latest release this is now available in standard. A digital signature is a type of electronic signature that is used to validate the authenticity and integrity of a user or message. Customers in a number of industries require digital signatures for regulatory compliance of inspection work. The signature process in Asset Manager can be configured to work with an authenticator application. The user will be able to perform authentications using passcodes from the authenticator application, this information is captured in the SAP backend system as a digital signature record. This feature ensures transparency and compliance for maintenance work performed by mobile technicians.

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Usability improvements

App Navigation

The latest version introduces a couple of exciting usability features. The new app now has a slide out menu. The user can access this menu from anywhere in the app. You can access this menu by swiping from the left of the screen. This allows users to easily switch to other sections of the app which reduces the number of needed clicks a lot.

Dark Mode

The latest version finally introduces dark mode, which reduces screen glare in various situations and is perceived easier for the eyes in darker environments by many users.

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SAP Mobility Get in Touch

We think all the new features of SAP Asset Manager lead to improved efficiencies in the maintenance process. We are looking forward to implementing this for our customers. If you need a demo of the new features, please contact us.

Ask the Expert Karthik Setty Managing Director
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The implementation of SAP Plant Maintenance is only the first step in optimizing maintenance and service operations. Digitizing the end-to-end activities can significantly improve efficiency, streamline processes, and increase resource utilization. Learn more about Evora’s EvoSuite of solutions including EvoPlan, EvoNotify, EvoOrder, EvoEquipment, EvoTime, and more. Watch the recording our our webcast supported by ASUG to learn how Evora helps organizations achieve their maintenance digitalization goals. Details covered:

  • EvoSuite applications and how they improve maintenance execution 
  • New areas where maintenance execution processes can be made more efficient with digitalization
  • How to gain additional efficiencies beyond mobilizing technicians and field workers

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Level Advancement

Achievement in the ServiceNow Partner Program

Evora announced its advancement to a Premier Partner in the ServiceNow Partner Program today. Evora supports ServiceNow customers in accelerating their digital transformations with special expertise in scalable and robust integrations. Our ServiceNow team works with customers to continuously improve user experiences, enhance configurations, and identify under-utilized features. 

Evora on ServiceNow page

Evora’s ServiceNow practice has grown exponentially in the first part of 2021. We were able to advance to a Premier Partner through the hard work of our experienced ServiceNow teams and the support of our clients. We’re excited to continue our journey with ServiceNow.

Specializations

Customer Service Management (CSM)

Field Service Management (FSM)

Custom Application Development (App Dev)

IT Service Management (ITSM)

IT Business Management (ITBM)

Human Resources (HRSD)

Evora’s transition to Premier Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Evora’s level of ServiceNow investment and go-to-market maturity.        

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Asset Management with S/4HANA provides companies with ideal prerequisites for making in-house maintenance mobile, connected & smart. The use of UI5 and Fiori launchpad in particular makes it possible to involve new user groups. Technicians no longer have to fill out paper forms, can see open work orders in real time while on the road, and can provide feedback directly into the system after a repair. During the recently presented session at the digital conference Implementation & Migration to SAP S/4HANA“, participants got an insight into the new world of maintenance. We also presented how the UI5/Fiori technology an be already used today with EvoSuite.

Further Information

You are interested? We are happy to help organizations who are looking to redesign their maintenance and plant management (PM) processes with S/4HANA. Get in touch to discuss your challenges or request slides from the event.

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Presented by SAP, the recent webinar on SAP Intelligent Asset Management was conducted by experts from Evora India team, who shared customer success stories and examined a path to using IAM products and the benefits of the SAP IAM Suite for maintenance organization.

SAP IAM

Results, early adopters experienced

Plant heads are in a constant endeavour to effect improvement in Return on Assets, improvement in First-time fix rate and Reduction in Unplanned Asset Downtime. With a multitude of solutions now available to address these goals, the need is for an integrated and synchronized platform. With SAP Intelligent Asset Management (IAM), SAP provides a comprehensive platform for various aspects of modern maintenance. 

5% Improvement in Return on Assets
25% Improvement in First-time fix rate
15% Reduction in Unplanned Asset Downtime
Overview of SAP Intelligent Asset Management Suite

SAP Asset Intelligence Network (AIN)

Intelligently Connect with Customers and Suppliers

SAP Asset Strategy and Performance Management (ASPM)

Optimize Maintenance through Criticality Based Assessment

SAP Predictive Asset Insights (PAI)

Utilize IoT and Analytics for Fast and Smart Decisions

SAP Asset Manager (SAM)

Use Powerful and Flexible Mobile Maintenance App

SAP Expert Knowledge Get in Touch

Get in touch to let us help you leveraging SAP technology to improve your workforce productivity, prolong the life of your assets, and enhance their reliability and performance. Also learn how we can help you to improve your workforce productivity with modern mobile solutions.

Ask the Expert Karthik Setty Managing Director
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We developed our EvoSuite of applications to fill in the gaps of the mobile life cycle beyond the solutions offered by SAP.  Our Fiori & UI5 based applications for supervisors, managers, planners, schedulers, crew leads, and administrators deliver additional efficiency benefits by digitizing more work and simplifying repetitive tasks. The new version delivers even more features to support the end to end work execution process. 

EvoPlan

Stronger EvoSuite integration & more

Our scheduling solution EvoPlan received several enhancements. The integration with other modules of EvoSuite has been improved. Links now display dynamically for the referanced objects in EvoPlan. For example, when a notification is linked to a work order, EvoNotify link will be enabled.

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Best matching technicians for specific demands

Finding the right technician is even quicker now with the newly introduced “Find Resources” option. Clicking the button compares requirement profiles maintained on work order operations with resource qualifications of info type 0024. Matching technicians are highlighted in green, partially matching technicians are displayed in orange.

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Proportional project assignments

Service technicians in Plant Maintenance often support project work. These projects can now be planned directly in the Gantt chart. When entering a project, the dispatcher can define the percentage of available capacity for a service technician assigned to a project.

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One button click for better decisions

Structuring sequences in the resource tree is now more powerful. In the setup you can configure various sort criteria to ensure the right technician is displayed at the top. Assignment information can be displayed directly from the demand view by clicking on the the assignment counter. This will save time and increase efficiency.

EvoOrder and more

EvoOrder delivers all maintenance work orders in one easy view. It puts the ability to create, manage & review work orders in the hands of your employees by giving them the ability to create work orders in SAP on their mobile device.

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Work Order Assignment

Work orders can be prefiltered for technicians, based on the assignment in EvoPlan and additional customer defined filters. Also new is the ability to show pool work orders and allow self assignment by the user. 

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Component Handling

EvoOrder now has the ability to add reservations, post goods issue and return components. By using business role based feature enablement, the application can be configured to allow warehouse workers to prepare an order and/or return components.

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Follow-up Work Order

If the technician executing an order identifies additional work, it is easy to create a follow-up order and select the required actions from the task list. The task lists are categorised for easy identification and selection.

Additonal release updates
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Create Notifications

The “Create Notifications” screen is integrated in the EvoNotify application and can also be used as standalone application. The screen can be modified to add or remove fields to meet customer requirements. 

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Display Operations

The purpose of the new EvoOperation application is to search and display Work Order Operations.

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Functional Location Management

The new EvoLocation application delivers the ability to view and manage functional locations.  Search and filtering functionality allows for easy identification and selection.  Users can view information including the location details, history and attachments. 

Want to learn more? Contact us with your requirements

All set with your solutions from SAP and want to get more from your investment? Our EvoSuite of applications provides tools for more of your workforce to get their work done more effectively.

Ask the Expert Laurin Kraus Consultant
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Imagine standing in front of the plant equipment you maintain having all the information you need displayed in your field of vision. Or having a skilled expert looking over your shoulder suggesting repair steps while they are remotely sitting in the office. These scenarios are already possible, as showcased by OMV New Zealand, a leading Oil and Gas company. Following the invitation by SAP, the project success has been submitted for SAP Innovation Awards. After the project was selected by SAP as one of 70 finalists (from 400 submissions), OMV now won the award in the “Business Innovator” category.

With the help of Evora’s skilled SAP Intelligent Asset Management team, our customer implemented a Mobile Asset Management solution utilizing Augmented Reality technology. Based on SAP Asset Manager and a HoloLens 2 headset, contextualized digital images are available in an augmented hybrid solution both on and offline, providing SAP Plant Maintenance data, SAP Asset Strategy, Performance Management checklist data and a digital twin overlaid as a 3D-Model. Mark-up annotations and checklist assessments are supported to enable results entry and malfunction reporting & synchronization with the SAP Asset Manager application and the digital twin on the fly. The future is now!

Digital Twin

For planning and execution of inspection and maintenance activities

OMV faced various challenges with their planning and execution of inspections. The implemented solution including integrated workflow management, usage of augmented reality & digital twin as single source of truth allows to significantly increase efficiency and productivity of inspection processes.

Project Outcome
25% Reduced Planning Time
10% Cost Reduction
30% Reduced Work Execution Time

I’m grateful to get the opportunity of being the product owner of this challenging and amazing innovation project at OMV Upstream to leverage new technologies and drive digital initiatives and projects. This augmented reality project will change the way we are working and enables us  to position ourselves among digital frontrunners within our industry.

The innovation project at OMV displays how the “new” and digital maintenance business go ahead. Utilization of all available technical possibilities in Mobile Asset Management, graphical contextualization in digital twins, using mixed reality with the prior goal – make maintenance more efficient and precisely in planning, as well as simplify the work for service technicians at execution. Stunning what improvements can happen in that short time – big congratulations to the project team for their fantastic achievements and the collaboration!

Get in Touch Find out more

Check out the project details of the project as nominated for the SAP Innovation Awards and get in touch if we can help you implement your digital maintenance solution.

Direct Contact Uwe Ofner Managing Director
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i.safe MOBILE, one of the world’s most innovative developers of mobile communication devices for use in hazardous areas, and Evora IT Solutions, global consulting and software solution provider focused on maintenance and customer service based on best practices and cutting-edge technologies from SAP, ServiceNow and Click (by Salesforce), today announced their global solution and technology partnership. Both companies complement their own offerings by combining mobile hardware and software solutions for digital maintenance in the specialised, demanding industrial sector. Target industries for both companies include chemical/ pharmaceutical/life science, oil/petrochemical/ mining, manufacturing/production, utilities, transportation and logistics, and public utilities/municipalities. In a first software/hardware pilot project, a joint major chemical customer of the two companies is already successfully using i.safe MOBILE’s IS930.RG tablet for SAP-supported maintenance processes.

We are delighted to have found in Evora IT Solutions a globally established solution partner, who will collaborate with us to offer future-oriented products and solutions for intrinsically safe and robust industrial use and implement the vision of digital transformation with us. We are already in the planning phase of a joint sales solution to further facilitate the decision-making process for our customers for process-optimised solutions in the software and hardware area.

Particularly in chemical, petrochemical or pharmaceutical sectors, there are special requirements for maintenance. Maintenance operations must be carried out efficiently and are subject to high documentation requirements. In addition, explosion protection plays an important role. To meet all these expectations, a coherent overall solution is required. This is exactly what the combination of explosion-protected mobile communication devices from i.safe MOBILE and the maintenance software from Evora offers.

Both companies will thus be able to offer their global customers the added value of the combined integration of solutions/software and hardware for ex- or rugged industrial use. In a first step, Evora IT Solutions will include the mobile devices of its hardware partner i.safe MOBILE in its project business. In return, i.safe MOBILE will offer its customers further added value through software-supported process optimisation in maintenance and field service management through the consulting and software solutions offered by Evora IT Solutions. The companies can benefit from the experience already gained in the combined use of i.safe MOBILE devices and software solutions from Evora at several joint customers: globally operating chemical, pharmaceutical and oil/petrochemical groups, as well as European energy suppliers.

The cooperation between the two consulting companies will extend the regional coverage and benefit European clients, especially in the Nordic area. The direct connection between S5 Consulting and Evora IT Solutions allows the companies to help streamline their processes and extend their offer. This partnership will surely help enhance and enrich their businesses and provide additional digitalization services for customers. The collaboration will focus on supporting implementations of SAP Asset Manager and SAP Intelligent Asset Management. By implementing best-practice solutions while optimizing business processes, companies can achieve more. The shared goal is to help customers be successful in tomorrow’s world. First joint activity will be the session at the Norway SAP User Group event for energy industry in March 2021.

We at S5 believe in bringing the greatest talents and thorough expertise to set up the best possible team for every SAP client. This is why we love having Evora IT Solutions on board as our partner. Together with our partners, we exceed expectations of what can be done with SAP technology.

As an international SAP system integrator with a focus on mobile workforce management and user experience, we understand and support the business needs of global and regional companies independent of their size. We are looking forward to teaming up with S5 to drive the digitalization initiatives of Nordic SAP customers.

SAP Expert Knowledge Contact us

As the leading supplier of competence within the new SAP technologies, such as Intelligent Asset Management, Evora delivers additional expertise in SAP Enterprise Asset Management (EAM) as well as SAP S/4 HANA Plant Maintenance (PM) implementations to Nordic SAP customers.

Sales Contact Jan-Erik Baetz Head of Sales and Marketing
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We are proud to announce the transition to the ServiceNow Specialist Partner Program segment.

Evora delivers services for accelerating digital transformation utilizing the following ServiceNow technology, with special expertise in scalable and robust integrations:

ServiceNow Customer Service Management (CSM)

HR Service Delivery (HRSD)

IT Service Management (ITSM)

Field Service Management

IT Operations Management (ITOM)

Now Platform App Engine

One of Evora’s present projects in this field was the development of an app, which is used by local customer service organizations to order services and support, enabling system specific material, software & license ordering on demand.

Evora’s transition to the Specialist segment recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Evora’s level of ServiceNow investment and go-to-market maturity.

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“2020 has been a strong year for Evora’s growing ServiceNow practice. Sooner than expected we achieved Specialist Partner status with backing from our clients and our experienced ServiceNow teams. We are now looking forward to continue this journey and achieve many more milestones in 2021.” explains Christian Bartels, CEO and one of the founders of Evora.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

At this year’s online annual congress of the German SAP User Group (DSAG), our customer SMA provided practical insights into the implementation of SAP Asset Manager in production maintenance, as part of the session on mobile maintenance and employee deployment planning, moderated by working group leader Gregor Bender, managing director of Evora.

For over 35 years, SMA has been setting technological trends and driving the development of renewable energies. As a globally leading specialist for photovoltaic system technology, SMA is already creating the prerequisites today for the decentralized, digital and renewable energy supply of tomorrow. Over 3,000 employees in 18 countries are dedicated to this task. At the Niestetal location, 19 technicians work in three shifts in production maintenance. In addition to scheduled maintenance, they provide first-level support in case of production interruptions. In the technical session, you will learn why SMA chose SAP Asset Manager, how the implementation went and what maintenance now looks like with the mobile component in place.

Monthly
45 Emergency Notifications
1040 Repairs
25.000 Equipments overall

For an event focused on sharing ideas with other users of mobile maintenance and customer service solutions, learning about the latest technologies as well as social networking, we were initially unsure how successful the meeting could be under the current Corona conditions. So, we took the event online and invited our German-speaking customers to a Virtual Mobile Summit that took place at the beginning of November 2020. Many of our customers from Germany, Austria and Switzerland accepted the invitation, we were pleased that attendance was nearly twice as high as at the last on-site event in Frankfurt during November 2019. It was a good mix of returning guests and newcomers across all industries: Energy suppliers, chemical companies, medical technology providers, manufacturing organizations, airport operators, and infrastructure service providers. The day started with a joint breakfast, Evora provided a well-filled breakfast box to the location of those interested. Over coffee, juice & muesli, the positive sides of the Corona situation were discussed. Of course, the exchange could not take place to the same extent as in a personal meeting, but nevertheless all participants made the best of it.

The official meeting started with a welcome by Evora management that was followed by a short introduction on the current state of maturity in maintenance. Study results were presented which show that the majority of maintenance organizations still act reactively and without sufficient basis of data. Another showed that about 40% of the companies surveyed are already moving towards proactive maintenance with mobile applications, optimized resource planning and the digitalization of their processes which create added value for their companies. This is where Evora specializes: we provide our customers with solutions and services that enable them to reduce costs and improve quality. So far, only 10% of the companies surveyed are realizing a further boost to added value by establishing predictive maintenance. With modern technologies such as the use of IoT sensor data, augmented reality, calculated maintenance intervals and the exchange of plant data, customers are managing to stand out from the global competition.

Soltions & Services by Evora
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In the first of five technical presentations, Evora presented the ability to modernize maintenance operations with the help of EvoSuite. The live demo provided an insight into how we implement digital maintenance processes in a lean and simple way using modern UI5 tools. Starting from a customizable dashboard, notifications were created, equipment information and requirements viewed, and orders created.

More on EvoSuite

The next topic was job planning, it started with a customer presentation from Infraserv Höchst which included an overview of the implementation of EvoPlan at the operator of Industriepark Höchst and their practical experience in day-to-day planning. “After intensive research, we implemented a great tool together with Evora,” said Francesco Puglisi, Project Manager for Planning & Dispatching at Infraserv Höchst. “During the collaboration, we paid attention to three key components that were crucial to the success of the project: technological feasibility (based on SAP & UI5), economic viability (business case calculation) and, last but not least, the human factor (usability and acceptance by users).” The functions of EvoPlan were explained in detail during a live demo and the following Q&A session.

More on EvoPlan
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After a break, during which some participants continued their discussions, the latest news on SAP Asset Manager and updates on the numerous projects delivered by Evora in Europe and the North America were shared. Among them was the implementation project at SMA Solar Technology which was discussed in detail at the virtual conference of German SAP User Group (DSAG). Details of the features and look & feel of SAP Asset Manager was provided with a live demo including notification creation, checklist processing and work completion process.

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The next session focused on the future of maintenance. It was quite a challenge to cover the complex topic of “Intelligent Asset Management at your fingertips” in the short time available. After a short introduction to the terminology, the functions were shown in a short demo covering  central storage (Asset Central), exchange of asset data with suppliers (Asset Intelligence Network – AIN), risk assessment and impact on maintenance planning (Asset Strategy and Performance Management – ASPM) and finally automated rule generation based on IoT sensor data (Predictive Maintenance and Service – PdMS).

More on Intelligent Asset Management

As a highlight at the end the audience experienced an augmented reality use case where the great possibilities of intelligent maintenance in the future literally became “visible”. For one of our customers in the oil & gas production industry, the future is already here. Details of the project were presented by Evora Austria team, showing how Microsoft HoloLens glasses are used in combination with SAP Asset Manager. “For the technician, it means that he gets a ‘third hand’, since, for example, the documentation in the hands-free scenario is created automatically,” explained Uwe Ofner, managing director of Evora Austria, who is responsible for the project. “And I can have a second set of eyes available, because it’s easy to request support remotely. The experts can thus be efficiently deployed centrally, and seeing an object also improves the quality of the work instructions.”

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With lots of questions and in-depth discussions, the almost 3 hours came quickly to an end. The positive participant feedback shows that Evora has done a great job with the format and that we will certainly repeat this in the future. Thanks to all attendees and involved parties!
“Good overview with interesting topics, focus on SAP, good moderation with tangible examples.”
“Very relaxed and dynamic event! As always, time was taken for questions and answered.”
“Very entertaining, very interesting topics, even though some is probably still in the future for many.”
“Very exciting topics and speakers. Very good time keeping.”
“Good moderation, super presentations, the best virtual congress so far.”
“The presentation from Infraserv Hoechst from the practical point of view was very clear and helpful.”
“Seeing the presentation of EvoSuite in practical application was quite enlightening for me.”
Any Questions?
We are here to help!

We are happy to discuss the topics and your requirements. We will gladly provide you with documents or recordings of the topics you are interested in. Please do not hesitate to get in touch with us!

Direct Contact Bill Padula EVP Strategic Consulting
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Our team in Germany and India together with our customer Siemens Healthineers launched our endeveaur with ServiceNow at Healthineers. Using this promising technology we developed an app, which is used by local Siemens Heathinineers’ customer service organization to order services and support, enabling system specific material, software & license ordering on demand. The implementation also included a successful replacement of their old ordering tool on time with a smooth transition and minimal impact to the users. Jochen Hostalka, Senior Vice President IT – Customer & Enterprise Services at Siemens Healthineers stated: “Together with our great partner Evora IT Solutions we transformed our Evolve processes onto the ServiceNow platform as another step in our journey to be “Always On. Always in touch.” with our customer.” The obligatory “cake cutting celebration” concluded the project and was a great moment for the whole team. Siemens Healthineers’ Project lead Yiwen Cai contributed the fabulous handmade cake, and also organized the delivery of cakes to the Evora team members in India. We are proud of the joint customer & team success and congratulate everyone involved for great contribution with their strong ServiceNow and Scrum expertise.

Organizations managing linear or continuous assets such as roads, rails, pipelines, and electrical transmission lines face unique asset management challenges. The performance of these assets is the life-blood of these businesses. Specific solutions are needed to support inspections, report on performance and cost data, schedule and prioritize work, and track work progress. Evora had another successful golive, utilizing SAP solutions for linear asset management.

The customer: More than 700 km of railway network connect the shipping facility of Evora’s customer with one of their iron ore mines in Australian outback. Trains which have a maximum length of 2.5 km and each having a max of 240 wagons, carry iron ore from the mine to the shipping port. On full throttle, each wagon can carry anywhere between 120-130 tonnes of ore making a total of >25,000 tonnes of iron ore on each train. The railway network (at many places) runs between regions where there is absolutely no habitation.

The expectation: An offline mobile solution that can be used in such an environment together with no connectivity to regularly maintain and upkeep the railway track. Also a massive count of more than 75,000 functional locations to be available offline for notification and work order creation during inspection.

The solution: SAP Work Manager with Linear Asset Management (LAM) with an highly customized search capability for functional locations.

The journey: The project was envisioned with a complete remote delivery model starting from requirement gathering to go-live. The development started and was completed in double quick time (under 3 months) and we handed out the solution prior to promised schedule. After getting the business approval, we were able to go live mid of 2020.

Learn more about what Evora offers for your industry or get in touch to discuss your requirements.

Image source: Calistemon / CC BY-SA

Governments all over the world are launching initiatives to implement mobile apps for COVID-19 contact tracing in order to reduce the spread of the corona virus. Companies that have a mobile app infrastructure in place for their distributed workforce can contribute to the health of their employees and customers by leveraging this technology for contact tracing. For our customer, a public water supplier for more than 700,000 people in 60 cities and towns on the US East Coast, Evora is implementing, a contract tracing solution based on their SAP Work Manager infrastructure. The idea: the technician is prompted to record contact details for anyone they have come in close contact during their work. The information is stored and a report can be generated on demand. E.g. This can be used for contact tracing in the event a technician becomes ill.

With SAP Intelligent Asset Management, SAP delivers an end-to-end solution portfolio for the digitalization of asset management. Experts from Evora supported SAP’s webinar series, in which the IAM components and application areas were presented in detail.

The series kicked-off with the topic “Modern maintenance management with SAP S/4HANA”, educating the attendees about how to simplify their planning processes and efficiently allocate resources to complex maintenance tasks.

At the next date of the webinar series Evora conducted the session “Mobile Maintenance with SAP: remove Paperwork, add effiency”. Based on the successful SAP Asset Manager implementations, the team showed how mobile solutions are used to paperless process maintenance orders online or offline directly at the plant and report back the information in real time.

Digitalization SAP Intelligent Asset Management

Have a look at the recordings of the online presentations (in German) or contact us directly so that we can show a solution tailored to your requirements!

Direct Contact Bill Padula EVP Strategic Consulting
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Evora partnered with CONA Services to add barcode scanning functionality to their new mobile app. Technicians can now capture data real time with Honeywell and Zebra devices. Read the full story on SAP website.

Together with our customer Purdue University Evora presented a session on maintenance operational improvements by mobilizing their workforce. Key points of this session included how the mobile solution is used to:

  • Manage and view the progress of work orders including assigned and related operations
  • Collect damage codes through an optimized operation confirmation process
  • Capture changes to master data from technicians while on the job site
  • Request work from additional trades and intelligently create follow-up notifications
  • Record and manage weekly time entries for individuals and crews
Virtual Workshop Series

This virtual session was part of the 5-workshop series focused on enabling Intelligent Operations for the next decade of EAM & Supply Chain Excellence, led by Accenture & supported by solutions from VIZIYA, Prospecta, Logic Point and Evora IT Solutions taking place in April an May 2020. The Virtual SAP EAM & Supply Chain Conference showed you the future – these workshops are designed to show you how to get there.

More on SAP-Centric EAM Virtual Conference
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Reliable assets significantly contribute to reducing maintenance spend, while increasing production output, and improving top line. Maintenance engineers need up-to-date information on assets including asset maintenance history, safety instructions, etc. to make informed decisions while carrying out maintenance jobs. SAP Asset Manager Mobile application allows maintenance engineers and workers access to asset-related information on a mobile app, so they can ensure safety compliance, execute maintenance jobs, capture asset condition data, book resource consumption and trigger follow up corrective preventive actions to improve overall asset reliability and extend the asset’s life.

Evora conducted a live online seminar together with SAP India in May 2020. The session is available on demand now. Learn how you can leverage SAP technology to improve your workforce productivity, prolong the life of your assets, and enhance their reliability and performance. Topics covered in the session:

  • Overview of Intelligent asset Management
  • SAP Asset Manager Application and Use Cases
  • Demo using the Day in Life of Maintenance Engineer Story board
  • Technical Architecture and Extension Framework
  • Mobile Development Kit: Intuitive, fast & cloud ready development with mobile native features.

Evora develops solutions for optimized staff scheduling and mobile service support (e.g. checklists) and ensures smooth operation and seamless integration with SAP, ServiceNow, Click (by Salesforce) and other systems. Together with our customer we shape the future of the health care system, currently already in 9 countries with almost 10,000 mobile users.

In our live webcast Dorothee Funke, IT project manager at Siemens Healthineers and Timo Elbert, senior consultant at Evora gave an insight into the challenges and successes of the long-standing cooperation:

  • Standardized processes & optimization in resource planning & assignment
  • Mobile support for on-site customer service for analysis, maintenance & repair
  • Globally harmonized reporting & deployment closure
  • Innovative platform with narrow connection to SAP PM/CS
Register here to watch session on demand (in German)
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Every day, about five million patients worldwide benefit from the innovative products and services of the Evora customer in areas such as diagnostic and therapeutic imaging, laboratory diagnostics or hospital management. Siemens Healthineers is one of the world’s leading medical technology companies with over 120 years of experience and more than 50,000 employees in over 70 countries.

Evora customer MIBRAG, a German mining corporation showcased the implemented solutions for digitalized maintenance at the industry meeting organized by the expert group “Arbeitskreis Nord” – Maintenance Days, which took place at the end of February 2020 in Bonn.

Modern open-cast mines operate just-in-time. To ensure reliability of supply and avoid expensive downtimes, a digitally managed mobile maintenance management system was installed. The maintenance plan and reported urgent incidents give a complete overview of the upcoming inspections or repairs. Using drag & drop, the person responsible for planning assigns the work with deadlines to the individual technicians or maintenance teams. They receive their work list via tablet, check the relevant equipment on site, and record any defects.

All 200 employees of the maintenance division has been equipped with a tablet. They have access to an mobile application, that maps the entire maintenance process: from processing checklists, to recording defects including photo documentation, to prioritizing repair measures including order scheduling and controlling the procurement of spare parts.

Side effect of the project was the simplification and acceleration of processes through digital, paperless order processing. Interested in learning more? We arrange a reference customer visit or call, get in touch with us.

Evora delivers innovative digital maintenance and service solutions, and is a trusted partner for utilities, transportation, oil & gas, and manufacturing industries. As an international SAP system integrator with focus on mobile workforce management and user experience (UX), we understand and support the business needs of global and regional companies of all sizes.

Keeping labor costs at current level or reducing the workforce while at the same time raising the quality of the process seems like an impossible feat. However, with an aging workforce and more demanding regulations year after year this is exactly what utility organizations expect their maintenance and service leads to achieve. This article is about how a utility company can utilize SAP’s digital portfolio to achieve these external targets while making life easier for everybody in the maintenance and service organization.

SAP’s Intelligent Asset Management (IAM) is all about supporting a fully digital maintenance and service process from an end-to-end perspective. Strongly based on SAP ERP PM/CS and IS-U modules, it allows:

  • Interaction between a company at its equipment suppliers (AIN – Asset Intelligence Network)
  • Introduction of IoT based decision making (PdMS – Predictive Maintenance and Service)
  • Optimizing the maintenance cycles and identifying critical components (ASPM – Asset Strategy and Performance Management)
  • Working in the field, paperless, with all information for the job on a mobile device (SAM – SAP Asset Manager)

A journey of digitalization can often start out by getting rid of the paper forms for technicians in generation, grid maintenance and meter management. SAP and Evora have a proven track record for both sides of the utilities business with customers like RheinEnergie, swb, EnBW, E.ON, Wiener Netze and Wien Energie.

What all of these companies have in common is that they follow a four-step process for their mobile workforce management:

WORK ORDERS AND PREPARATION – Streamline business processes by connecting multiple backend processes to your SAP ERP or S/4 System. Generate the work orders with detailed information about task type, technical object, checklists and qualifications. 

SCHEDULING AND DISPATCHING– Plan the tasks on technician or team level using the optimal tool for your process and organization. Be informed of the status of each task as well as where an intervention is required to meet customer appointments or maintenance guidelines.

MOBILE EXECUTION – The technician synchronizes the work orders and notifications to their mobile device. Not only is the technician aware of the scheduled work and intra-day updates, but they can also have access to more detailed information such as documents stored at the technical object or historical information about past repairs.

CONTROL AND CLOSING – Introduce a review and error management cockpit to ensure a smooth information flow back into the main system. In the metering scenario for example, this could be used to validate readings outside the expected range. 

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What are the advantages of implementing such a process? Over the past 5 years, Evora has implemented over 50 workforce management projects in utilities and other industries. Our customers have found that:

  • Efficient planning of technicians increases the time on the actual job (wrench time) and reduces unnecessary breaks, drive time and return calls.
  • Closing the job on the mobile device means that the data is immediately and securely transferred back into the SAP system (a real advantage for both the process speed and quality of information – Auditors love this).
  • The technician has access to a lot more data (GIS maps, failure history, documentation, …) and is able to make better decision onsite, this increases the first-time fix rate.

While all of these points are common across generation, grid and meter management processes, there are some specific topics for each of the concerned business units. If you want to find out how you can profit from SAP-based digitalization with SAP IAM, then join our partner session at the International SAP Conference for Utilities, taking place on April 1 to 3, 2020 in Basel.

Evora’s offering is based on standard components and products to extend the power of the integrated SAP suite, including support & application management. Whether AIN, PdMS, ASPM, Asset Manager, UI5, Personas, Fiori or Click, we find the right tool for integrated planning, scheduling and mobile solutions that delight users. By implementing best-practice solutions while optimizing their processes, we help our customers to be successful in tomorrow’s world.

The Evora Mobile Summit III focused on innovations in digital maintenance, user experience and mobile applications. Evora invited customers from Germany and Austria to Frankfurt in mid-November 2019. The attendees looked forward to news on industry and technology as well as customer updates on SAP Asset Manager implementations. Held at the Hilton Hotel in THE SQUAIRE at Frankfurt Airport, over 20 representatives from our customers came together to discuss solutions along with current and future development in mobile maintenance with SAP. The third Mobile Summit was attended by familiar and new faces. Discussions included the best approaches for deployment planning and maintenance control across many industries including chemicals, airport operations, energy providers, medical technology suppliers and infrastructure service providers.

After the greeting and a round of introductions, the conference began discussing User Experience (UX) in Maintenance. Evora Germany CEO Gregor Bender showed new innovative offerings from SAP with Fiori for integrated and consistent user experience. He also showed Evora’s own EvoPlan solution, highlighting the Gantt view in the newest version as well as improved SAP integration. Additional details were shared about our EvoSuite of apps including easy integration as an add-on to existing SAP environments, enhancements for customer specific requirements, functionality provided for efficient maintenance processes and a roadmap outlook for 2020. Uwe Ofner, Managing Director of our recently founded Evora Austria, highlighted the topic of S/4 migration from the perspective of what needs to be considered for maintenance processes. Concluding this topic, there was an overview of Fiori Apps that be expected with S/4 Hana. The following presentation of “Intelligent Asset Management” allowed the customers to take a look into the future. IAN makes use of new technologies such as IoT, machine learning and integrated analytics for the optimization of maintenance processes. There was great interest and excitement on this topic. The future of CS in the S/4 environment was also demonstrated using current use cases. Participants were able to take home detailed information on current topics from Evora’s experience as well as presentations and working groups from the DSAG conference. The conference continued with a keynote presentation from Andreas Kraft, Solution Manager for SAP Asset Manager, on the current status and roadmap of his product.

Next, our customers presented overviews of their real-life solutions. Vienna Airport Technik GmbH (VAT) is the professional service provider for Flughafen Wien AG responsible for the construction, maintenance and servicing of technical infrastructure. The speaker, Peter Kratky, in charge of the management of the building technology, showed some processes, the associated requirements and their implementation using SAP Work Manager with additional EvoSuite apps including demand assignment with EvoPlan, release of feedback & shift plan overview via absence cockpit with EvoTime, and status overview for malfunction orders in EvoNotify. The second customer presentation covered the development and implementation of a mobile reporting and order management system at Austria’s largest energy service provider Wien Energie AG. Arno Sam, Head of Renewable Generation Plant Operation, provided an overview of the project and shared his experience in implementing mobile maintenance with SAP Work Manager and EvoPlan.

“Beautiful, modern, fast and cloud-ready” was the motto during the presentation of the Mobile Development Kit of the SAP Asset Manager. The User Experience (UI) Framework Fiori SDK was developed in cooperation with Google and Apple and offers a modern user interface with the ability to integrate native program components as well as deep integration into SAP ECC, S/4 and Intelligent Asset Management. The day ended with a lab preview of the possibilities of Augmented Reality with Apple ARKit 3. The feedback of the participants was unanimous: The innovations shown, the smooth organization and the valuable exchange with other users made the third Mobile Summit an all-round successful event.

Evora Customer DFS, the German air traffic control agency presented at the user forum “Use of mobile solutions in maintenance & service” taking place in fall 2019 in Düsseldorf. In the session the design and implementation of a digital maintenance strategy has been discussed, as well as the integration of third-party suppliers into the (mobile) processes. The vision and lessons learned in the area of digital maintenance in the cloud provide a valuable outlook for conference visitors.

Interested in learning more? We are happy to talk about your requirements and share our knowledge, get in touch with us.

For Evora, the user forum “Use of mobile solutions in maintenance & service” in Düsseldorf taking place from 14 to 15 of November, 2019, was was a great success. With a technology presentation, several use case scenario presentations from our customers and concrete project plans, the Evora team returned home happy. The organizer T.A. Cook one more time delivered an excellent platform for the exchange of knowledge between users and with the relevant service providers. It was a great occasion to meet Evora customers such as airports Vienna and Munich, energy suppliers from Duisburg and Vienna as well as the industrial park operator Infraserv and German air traffic control (DFS), who contributed own presentations.

Evora showcased the “Intelligent Asset Management” offering of SAP (IAM), which attracted high level of interest. This included the Asset Intelligence Network (AIN) for exchange of plant data with suppliers, Predictive Maintenance and Service (PdMS) for response to critical events based on IoT sensors, Asset Strategy and Performance Management (ASPM) for the adjustment of maintenance intervals based on availability and criticality as well as mobile maintenance with the new SAP Asset Manager (SAM).

Austria’s largest energy service provider Wien Energie is a long time customer of Evora. At our Mobile Summit III event taking place in November 2019, Wien Energie presented a session on the development and implementation of their mobile reporting and order management system. Arno Sam, Head of Renewable Generation Plant Operation, provided an overview of the project and shared his experience in implementing mobile maintenance with SAP Work Manager and EvoPlan, developed for their business units Asset Service and Asset Operations.

Vienna Airport Technik GmbH (VAT) is the professional service provider for Flughafen Wien AG responsible for the construction, maintenance and servicing of technical infrastructure. During the Mobile Summit session the speaker, Peter Kratky, in charge of the management of the building technology at VAT, presented the processes, the associated requirements and their implementation using SAP Work Manager with additional EvoSuite apps including:

  • Assignment of work orders with EvoPlan,
  • Release of feedback & shift plan overview via absence cockpit with EvoTime,
  • Status overview for malfunction orders in EvoNotify.

When the Hackathon at SAP Connect in Berlin came to an end Evora was among the top companies fighting for the lead. Out of 16 companies that applied to participate SAP selected 6 partners who were invited to participate to build an app using SAP Cloud Platform, the native Fiori SDKs for iOS and Android and SAP Data Intelligence for machine learning.

The use case was provided by German company FRoSTA which produces high quality frozen food being sold in supermarkets in Europe. FRoSTA is interested in a mobile app using innovative technologies like machine learning & augmented reality to provide easy to use tools to their sales force to help them sell more products.

Within 24 hours, we implemented the AR Sales Companion app which provides a full screen augmented reality view to provide salespeople an overview about FRoSTA products in the supermarkets’ freezers. Using machine learning, the app predicts how the wholesale price of FRoSTA products would evolve over time as well as provide recommendations how many products a supermarket should stock based on past turnover of the product, as well as sales from  other supermarkets in the area and factoring in seasonal demand. Additionally, for each product the app shows if the supermarket has sold more, less or a similar amount as other comparable supermarkets in the same area so that the salesperson can make recommendations to the store to re-position FRoSTA’s products to increase revenue per linear meter of shelf space.

After presentation of our app to the Hackathon Jury which included among others Ben M. Windhorst, CIO at FRoSTA, and Anja Schneider, SVP & Global Head Customer Innovation at SAP, the top 3 teams of the competition were announced on the center stage of the SAP Connect conference. Evora came in second after winner QSC. Congrats to everyone and thanks a lot to SAP for allowing us to learn a lot in 24 hours and more importantly have a lot of fun!

Wondering how to increase the user acceptance of your SAP applications? Evora conducted a workshop titled “Enhanced user acceptance: Plan, implement and benefit from the latest SAP UX technologies” during the SAP UX/UI 2019 Conference by T.A. Cook which took place in November 2019 in Berlin.

An increasingly important factor in process design is improving user acceptance. A central component of this is the user interface deployed. With SAP Fiori and UI5, SAP provides the basis for a successful process design based on the SAP standard. During the workshop the maintenance process has been outlined, which was implemented in several customer projects based on the SAP Fiori Design Guidelines and the SAP UI5 Framework. Topics such as the chosen project approach, the Design Thinking method and further improvement possibilities based on new SAP products have been discussed.

The following topics has been covered:

  • Designing business processes and increasing user acceptance
  • Project methodology: waterfall, agile or hybrid?
  • Presentation of the EvoSuite: Support of the maintenance process through SAP UI5 applications
  • Conclusion and discussion of the results

You are facing similar challenges? We are happy to explore your specific needs, feel free to contact us and we will be happy to share our knowledge.

In October 2018, Toronto Hydro went live with a new ERP system, ‘Enterprise Connect’, an SAP-based suite of applications that replaced a 16-year old legacy system and 31 custom applications to more effectively serve its 768,000 electric customers. This included various modules including Finance, HR, Success Factors, Payroll, Materials Management, Project & Portfolio Management, Project Systems, Plant Maintenance and more.

Within the ‘Engineering & Construction’ and ‘Electric Operations, Procurement & Customer Care’ divisions, SAP’s Multi-Resource Scheduling module and SAP Work Manager application was deployed to more than 400 internal Toronto Hydro staff and external contractors to move crewperson work result details from paper to mobile, and allow equipment updates, maintenance inspection results & time entry submissions electronically throughout the workday. During the SAP for Utilities Conference 2019 in San Diego, CA, USA, Toronto Hydro and the implementation partner, Evora IT Solutions delivered a joint session. The speakers described the solution components, key business benefits, and lessons learned throughout the journey. The session also included a system demonstration of the SAP Work Manager 6.4 mobile application with its key enhancements.

In 2019 Evora sponsored the first Management Circle Congress in Cologne, Germany. During the two days of the conference, over 60 attendees were able to get information about Evora’s services, solutions, knowledge and experience at our booth and in a detailed breakout session.

On the second day of the conference, Evora hosted a three hour workshop which received very positive feedback. During this session we used examples and experiences from our customer implementations to facilitate interactive presentations and in-depth discussions. Topics covered included Fiori / UI5 and other mobile technologies, planning tools and methodologies, Asset Intelligence Network (AIN), Predictive Maintenance and Service (PdMS), Asset Strategy and Performance Management (ASPM), integration to Asset Manager and our perspective on SAP’s current and future strategies for these solutions. If you are interested in any of these topics or would like to explore specific details, feel free to contact us and we will be happy to share our knowledge.

Over 100 customers, partners and SAP product managers from 14 different countries met in Madrid for the International SAP Conference on Intelligent Asset Management 2019.
The focus of this conference was on building a winning digital supply chain strategy with the support of SAP S/4 HANA Portfolio.

As an SAP Gold Partner, Evora answered questions about the Intelligent Asset Management (IAM) suite including the components of Asset Intelligence Network (AIN), Predictive Maintenance and Service (PdMS), Asset Strategy and Performance Management (ASPM) as well as shared many customer implementation examples of Asset Manager and UI5 projects at our booth. We hosted the Intelligent Asset Management Processes in the Cloud workshop where we examined the involvement of different user roles & departments in the full digital end-to-end process of SAP’s portfolio. 

Evora also joined an Influencer Session with the SAP leadership to help drive Intelligent Asset Management features to address the needs of upcoming customers and get early insight into upcoming IAM concepts, designs, and features. Get in touch with Evora to arrange your innovative IAM workshop to dive into the SAP Portfolio and define use cases for your company.

We met our customer from Chesapeake Energy at the 2018 SAP-Centric EAM conference where they explained their frustration and disappointment with the SAP Work Manager solution that was implemented as a part of their SAP EDGE project two years earlier. The goal of the project was to improve the efficiencies of operations maintaining the well sites, assets, and unify their corrective and preventive maintenance scheduling, Chesapeake Energy deployed SAP Work Manager to over 800 technicians across six States in 2016. While they gained some of the benefits they hoped to achieve, they did not get everything and were questioning the value of the investment. In 2018 Chesapeake started down path to evaluate and pilot alternative solutions until our chance meeting at the conference. We helped them to understand that the issues they were experiencing were common, solvable, and they could streamline Work Manager to satisfy the users in the field. Together we completed that work with great results. The session delivers insights into the challenges faced, the many ways the customer tried to solve them, and how they ultimately turned things around without excessive cost.

In the end, the key business benefits for the customer included:

  • Reduced the number of screens by 80 percent
  • Improved the confidence of maintenance data captured
  • Increased overall technician satisfaction

This session has been shared in a webcast and presented live at SAP-Centric EAM conference (by ASUG) in spring 2019. You can register for the webcast replay at ASUG or get in touch with us to learn more.

The session gave an outlook at the brand new SAP offering for mobile maintenance and service and how Evora delivers projects. Speak to us about your requirements or request the slides.

Insights on setup and operation of the company-wide mobile platform in a global environment.

This top-rated case study presentation from SAP-Centric EAM 2017 gives you an insider look at how the City of Toronto’s Facilities Management Division (FMD) journeyed through the strategic implementation of technology with SAP Plant Maintenance (PM) at the core. The FMD services over 1,100 buildings and properties for 80 client groups using a combination of in-house staff and contracted services. Although a moderately successful SAP PM implementation satisfied core work management needs, it left employees using paper-based processes causing setbacks and inefficiency. Join the City of Toronto’s Manager of Business Process Solutions to hear how they:

  • Mobilized a paperless workforce
  • Automated their operations from intake to analytics
  • Generated healthier data to drive decisions

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty and remind us how renewable energy is changing the way we live in & view our planet.  At E.ON, a global change is also happening in the maintenance and repair of these large assets. The ‘Renewables’ business area transformed operations by mobilizing with SAP Work Manager & SAP Inventory Manager utilizing an agile implementation methodology. 

Partnering with Evora IT Solutions, a core team of 13 people across three continents configured, enhanced, tested, trained, and deployed the applications in 7 countries resulting in a solution that modernized daily functions for E.ON’s 350 field technicians, supervisors, & inventory specialists, resulting in improved community & employee safety.  

Bremer Straßenbahn AG (BSAG) is the municipal transport company operating in the German city of Bremen. With it’s more than 300 trams and buses they transport almost 300,000 passengers per day. With their traffic control centre and several mobile service trucs, the incident handling was quite heterogeneous, so a mobile solution was required to optimize the entire process.