Retail today moves fast—and fragmented systems, siloed data, and manual workflows just can’t keep up. ServiceNow Retail Service Management and Retail Operations connect your entire retail ecosystem—from HQ to frontline associates—with intelligent workflows that reduce friction, boost productivity, and transform customer experiences.
With ServiceNow, retailers can:
- Eliminate data silos across corporate and franchise locations
- Empower store workers with AI-powered self-service tools
- Reduce resolution time and support costs with automation
- Gain unparalleled real-time visibility into site-level and enterprise-wide operations
ServiceNow Retail Operations
Designed for frontline retail staff. Streamline task management, improve issue resolution, and empower employees with tools to act fast and serve better. View the data sheet.
ServiceNow Retail Service Management
Connect store, support, and HQ workflows into a single system of action—powered by AI, automation, and real-time insights. View the data sheet.
Built for Complex Retail Ecosystems
Whether you’re managing franchise locations, restaurant outlets, or nationwide fuel stations with on-site assets—Evora and ServiceNow give you the operational clarity and control to grow with confidence.
Big Box Retailers
Convenience Stores (C-Stores)
Franchises
Fueling Stations
Grocery Stores
Quick Serve Restaurants (QSRs)
Restaurants
Specialty Stores
Evora partnered with ServiceNow and our joint customer, Sunoco, for this exclusive webinar. You will hear directly from Sunoco’s Director of Technical Services & Maintenance about their business transformation journey to a fully digital, real-time solution that eliminates inefficiencies and enhances collaboration. In partnership with Evora IT Solutions and powered by field and customer solutions from ServiceNow, Sunoco achieved real-time visibility of service requests and fulfillment across their store managers, dispatchers, and third-party contractors.
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- Lower operational costs through streamlined processes
- Faster issue resolution with automated workflows and real-time visibility
- Empowered frontline teams with tools that simplify daily tasks and decision-making
- End-to-end service visibility across stores, systems, and teams
- Streamlined field and asset management for better maintenance and resource utilization
- Improved customer satisfaction by enabling staff to focus more on the customer experience
- Increased store efficiency through task tracking, communication, and validation
- Consistent brand execution by ensuring store activities align with brand standards
- Stronger reporting and insights for stakeholders at every level of the organization
Evora brings deep expertise in service operations, asset management, and digital transformation—paired with a proven track record of successful ServiceNow and SAP implementations across industries like retail, oil & gas, and field service.
Why top brands choose Evora:
- Accelerated time-to-value with retail-specific ServiceNow deployment strategies
- Seamless integration with existing ERP and field service platform
- Strategic consulting and customized solutions for complex physical operations
- Global delivery capabilities with industry expertise
Get in touch to let us help you leveraging ServiceNow technology to improve your business productivity. Our extensive ServiceNow experience combined with process knowledge from various industries ensure that your project will be a success.
