Brightspeed Partners with Evora for Field Service Management
20 December 2024
Evora IT Solutions is proud to announce the successful implementation of ServiceNow Field Service Management (FSM) for Brightspeed, a leading telecommunications company headquartered in Charlotte, N.C. with assets and associated operations in 20 states. This collaboration highlights our commitment to delivering innovative and efficient solutions tailored to our clients’ unique needs.
Brightspeed was tasked with a bold mission: deploying fiber to 3.2 million households within just three years. As a recent divestiture from Lumen, Brightspeed inherited legacy systems that were nearing the end of their lifecycle. To support their ambitious goals, they required a modern, agile platform—and they chose ServiceNow. Once the platform was in place, Brightspeed turned to ServiceNow FSM to streamline field service management, making it the perfect solution to meet their needs and drive operational efficiency.
Brightspeed selected Evora as their implementation partner due to our specialized expertise in ServiceNow FSM. Our proven track record and close collaboration with ServiceNow ensured that we could deliver a customized solution that met Brightspeed’s specific requirements. Our ability to provide innovative solutions and manage complex implementations set us apart from other vendors.
- Rapid Deployment: The project was completed in eight months, a significant achievement compared to the typical 15-18 months for similar migrations. This rapid deployment was crucial as Brightspeed’s legacy system was set to be decommissioned by the end of the year.
- Innovative Solutions: Evora introduced several innovative solutions, such as lazy loading for technicians, to enhance system performance and user experience. This approach ensured that dispatchers could efficiently manage a large technician base without delays.
- Collaborative Effort: The success of this project was a result of the strong partnership between Brightspeed, ServiceNow, and Evora. Our teams worked tirelessly, including weekends and weeknights, to ensure the implementation met all requirements and deadlines.
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Looking ahead, Brightspeed plans to further optimize their field service operations with advanced features from ServiceNow FSM. This includes deploying schedule optimization, enhancing AI capabilities for technicians, and improving forecasting and resource management. Evora will continue to support Brightspeed in these endeavors, ensuring they achieve maximum efficiency and productivity.
With ServiceNow’s Field Service Management (FSM), Evora connects field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. This solution allows the breakdown of silos, automation of workflows and streamlining of processes. Reduce costs and increase revenue by adding route optimization to minimize travel time of technicians, all while decreasing efforts for customers and employees. The successful implementation of ServiceNow FSM for Brightspeed demonstrates Evora’s expertise and dedication to delivering top-notch solutions for our clients.