Evora Celebrates Sunoco’s Successful Go-Live with ServiceNow
12 March 2025
Evora IT Solutions is proud to announce the successful go-live of Sunoco’s digital transformation with ServiceNow, an industry-leading platform for service management. This milestone represents the culmination of a comprehensive project aimed at optimizing Sunoco’s retail maintenance operations, driving operational efficiency, and enhancing vendor and customer management.
Sunoco, North America’s largest independent fuel distributor, operates over 7,400 gas stations across 40+ states and maintains critical infrastructure such as fuel tanks, pumps, and card readers. With a vast number of assets and locations to maintain, Sunoco faces several operational challenges, including inefficient vendor allocation, inadequate visibility into work order statuses, and lack of systematic control over hours and parts usage. These challenges hindered Sunoco’s ability to manage costs and maintain optimal service delivery.
Evora, leveraging its deep expertise in field service management (FSM) and SAP integration, worked closely with Sunoco to deliver a centralized Customer Service Management (CSM) portal that automates workflows and streamlines operations from case creation to work order closure. The solution, which integrates with ServiceNow’s Field Service Management (FSM), Accounts Payable Operations (APO), and Strategic Portfolio Management (SPM) modules, improves operational efficiency, increases transparency, and provides valuable insights into vendor performance, work order completion, and parts usage. This integration with SAP ensures accurate financial records and enhances invoicing efficiency, ultimately driving cost control and better collaboration across teams.
“Evora’s expertise in field service management and SAP integration was crucial to the success of this project. We’re excited to see Sunoco leverage ServiceNow to fuel efficiency, increase transparency, and reduce operational costs,” said Noah Ryan, Senior ServiceNow Solutions Executive at Evora IT Solutions.
Sunoco selected Evora as its trusted FSM partner due to its proven track record in SAP integration and field service management solutions. Evora was also among the first to implement the new APO and Retail Store Operations (RSO) modules, gaining valuable experience in building seamless integrations and delivering efficient, scalable solutions.
Evora’s expertise in field service management and SAP integration was crucial to the success of this project. We’re excited to see Sunoco leverage ServiceNow to fuel efficiency, increase transparency, and reduce operational costs.
ServiceNow will be hosting a webinar on March 27, 2025 from 8 am to 9 am PT | 11 am to 12 pm ET, where Charles Bloemer, Sunoco’s Director of Technical Services & Maintenance, will discuss how the energy company transformed its retail maintenance operations with the help of Evora and ServiceNow. Participants will gain valuable insights on AI-powered workflows, real-time mobile updates for contractors, store manager service request tracking, and simplified vendor and customer onboarding.
Register for the webinar to learn how Sunoco’s journey can fuel your own digital transformation.
Reserve Your SpotEvora IT Solutions is an international consulting company providing solutions and services for asset intensive and maintenance operations, and customer and field service. For over 15 years, Evora has been a trusted partner for utilities, natural resources, chemicals, life sciences and healthcare, manufacturing, transportation, consumer industries, professional and public services, as well as education customers. Leveraging the technology stacks of SAP and ServiceNow, Evora delivers integrated asset management, plant maintenance, customer and field service, planning and performance, and mobile solutions that delight users. Evora’s offerings include strategic consulting, solution implementation, software development, system integration, as well as application management services. Evora is part of the Allgeier group, one of the leading European experts in the digital transformation of business models and mission-critical processes.