maintenance made easy
It’s vital for your business to make sure your field technicians have the best tools to keep your assets running reliably. With mobile apps, they have access to all the services and information they need to do their job safely and efficiently, no matter where they’re using their smartphone or tablet, or even when they’re offline.
Connected on the Go
With SAP Service and Asset ManagerThe Service and Asset Manager app (SSAM) – the most recent mobile solution from SAP – comes with a user-friendly interface, Mobile Development Kit for beautiful, modern, fast & cloud-ready development with mobile native features, and out-of-the-box integration with your SAP back-end. It’s available for iOS, Android and now also for Windows platforms. The four personas in SSAM provide functions tailored to the different areas of responsibility: internal maintenance, inventory processing, field technicians and security technicians.
Increase Asset Reliability and Performance
Transform mobile worker experience with SAP Service and Asset Manager
Persona and industry specific add-ons
Enhance specific business processes: Crew Management, Meter Management, Customer Service, Field Operations, Quality Management and more
Cloud-Based Deployment
Save on IT and deployment costs by leveraging SAP Business Technology Platform
Asset management on the go, online or offline
Provide timely, relevant and accurate information with native integration across SAP solutions, with rich standard capabilities and highly flexible extensibility options
Transforming Experience
Empower maintenance and field service technicians through mobile support for installing new equipment, servicing or maintaining, inspecting and repairing assets
Ready-to-use
Extensible iOS, Android and Windows app integrated with native mobile features and services
End-2-End Mobile Maintenance
Evonik is one of the world leaders in specialty chemicals. Learn how they support technicians in the field with SAP Service Asset Manager & EvoSuite.
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Maintenance Revolution
Digital and mobile solutions implemented by Evora are widely used in all areas of business and are revolutionizing the maintenance of technical assets at DFS. Learn more about how SAP Service and Asset Manager helps to maintain air traffic control systems throughout their entire lifecycle.
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Use Case Process Industry
Especially in the process industry with it’s process-driven and batch-oriented manufacturing there are high security requirements to meet and complex integrated systems to support. Our customer Treibacher from Austria shared their experience of maintenance management journey using SAP mobile solutions.
Read MoreGet in touch to let us help you leverage SAP technology to improve your workforce productivity with modern mobile solutions.
SAP Service and Asset Manager (SSAM) is SAP’s modern mobile app for asset and field service management. It’s designed for maintenance technicians, field engineers and inventory or safety roles who need reliable online/offline access to SAP work orders, notifications and asset data.
SSAM is the strategic successor with a more modern user experience, SAP BTP‑based extensibility and deeper S/4HANA integration. It supports multiple personas, new Fiori UI patterns and improved offline capabilities, while Work Manager is a mature but legacy solution that many customers are now replacing.
SSAM can connect to SAP S/4HANA and SAP ERP (ECC) systems, typically via SAP BTP and OData services. It works closely with SAP EAM/PM and can also integrate with Customer Service or S/4HANA Service scenarios.
Relevant data is synchronized to the device before the user goes into the field. Technicians can then view orders, capture time, materials, measurements and photos offline. Once connectivity returns, the app uploads the changes and resolves any conflicts according to configured rules.
Timelines vary, but many customers reach a productive pilot in a few months. This includes design, configuration, integrations, security setup, pilot roll‑out and initial training. Larger, multi‑site deployments are then phased over additional waves.