Managing the mobile workforce
Organizations need to manage the growing number of service requests and field staff by equipping them with mobile tools. In order to optimize resource utilization and ensure the reliable delivery of services, it is important to examine the entire life cycle. Our Mobile Workforce Management Cycle shows the steps to consider.
Every mobile task begins with a list of processes in the main system (such as SAP PM).
SCHEDULING AND DISPATCHING
Evora offers a portfolio of solutions for the scheduling of employee work. Combined with the mobile applications, maintenance and service processes are supported end-to-end.
On the end device, we ensure efficient mobile processes help increasing service levels, responsiveness, data collection and meeting the highest requirements for traceability of activities.
REVIEW AND CLOSING
In the backend system we monitor the process through completion utilizing review dashboards and, if necessary, can kick off additional follow-up tasks. Critical requests like time and material confirmations can be reviewed by a supervisor before being approved.
AccelerateDigital Maintenance Tasks with EvoSuite
From our broad project experience we provide add-ons for S/4 HANA and ECC delivering additional functionality to improve mobile work execution. Additionally we offer packaged common enhancement we have made for our customers that can be easily adopted to specific needs. Learn more about EvoSuite
SAP Service and Asset Manager
SAP Service and Asset Manager is a mobile app available on iOS, Android and Windows. Leveraging the digital core with SAP S/4HANA and SAP ERP as well as SAP Business Technology Platform, it allows for managing work orders, notifications, condition monitoring, material consumption, time management, and failure analysis. It helps the highly skilled workers who maintain enterprise assets to perform their job with complex information and business logic that is always available whether they are connected to the network or working in offline environments.
SAP Work Manager
SAP Work Manager is a well-established, comprehensive mobile solution for the automation of asset management and field service processes. The mobile application extended SAP EAM or SAP S/4HANA by empowering the workforce with everything needed to efficiently install, inspect, maintain, and repair assets in the field from their mobile devices.
BTP & MDK
SAP Business Technology Platform & Mobile Development Kit
SAP provides the platform as a service for developing cloud business applications in a fully provisioned environment. It comes with a Mobile Development Kit (MDK), which enables developers and technical business users to build native mobile applications in a highly productive environment. It allows you to customize, deploy, and manage your customized iOS and Android apps in the cloud.
SAP Inventory Manager
SAP Inventory Manager is a mobile inventory management solution to perform counts, goods movements, receiving and other material transactions using mobile devices with optional barcode scanning support. By extending SAP ECC or S/4HANA it enables storeroom and warehouse workers with the ability to mobilize operations.
SAP CRM Service Manager
SAP CRM Service Manager is designed to automate workflow and improve field service operations. It provides technicians with the service order and customer data stored in the SAP CRM system so they can better manage customer service requests via a mobile device.
Click Mobile (part of Salesforce)
Now a part of the Salesforce, Click Mobile is an enterprise solution for the service sector to connect field users with back-end systems in the cloud or on-premise. Key functionality includes job execution, mobile asset management, data collection, mobile maps, parts execution, resource management, time & attendance, completion reports, vacation requests & approvals and much more.