SAP FSM for Utilities

Challenges of utilities

For utility companies, it is often a struggle that multiple different applications are required for processes from finding the optimal routes (by using ESRI-Information) for technicians until receiving confirmations from the technicians about used materials, meter readings, and required efforts. Keeping labor costs low while at the same time raising the quality of the process seems like an impossible task. However, with an aging workforce and more demanding regulations year after year, this is what utility organizations expect their maintenance and service leads to achieve.

Being in the dynamic energy provider market with customers only one click away from a new supplier, utility organizations need solutions that support metering processes, improve response times, and honor customer appointments, while seamlessly collecting necessary data. At the same time, e.g. grid maintenance demands integration from different data sources like GIS and grid management applications to provide the technician with the right information.