SAP FSM for Utilities

Is SAP Field Service Management a good fit for utilities to enhance maintenance, metering and service processes? Evora’s recent SAP-blog post features insights on how utility organizations can achieve their high targets on efficiency while making life easier for everybody in the maintenance and service organization. More of the knowledge will be shared in our partner session by Michael Berkowsky at the International SAP Utilities Conference, taking place on April 18 – 20, 2023 in Basel.

Challenges of utilities

For utility companies, it is often a struggle that multiple different applications are required for processes from finding the optimal routes (by using ESRI-Information) for technicians until receiving confirmations from the technicians about used materials, meter readings, and required efforts. Keeping labor costs low while at the same time raising the quality of the process seems like an impossible task. However, with an aging workforce and more demanding regulations year after year, this is what utility organizations expect their maintenance and service leads to achieve.

Being in the dynamic energy provider market with customers only one click away from a new supplier, utility organizations need solutions that support metering processes, improve response times, and honor customer appointments, while seamlessly collecting necessary data. At the same time, e.g. grid maintenance demands integration from different data sources like GIS and grid management applications to provide the technician with the right information.


Field Service Management Solution

SAP FSM is not just a “best of breed” in its area, it is also a great fit to the requirements in the utilities industry due to the highly automatable scheduling functionality, the offline capable mobile solution, and the flexibility, that is required in this type of business. Simplification, product intelligence and knowledge are what increases the 1st Time Fix Rate – which in the end generates the expected cost savings.


Process View

With SAP FSM, just one application is required to fulfill these requirements. FSM can use ESRI-Maps and a joint venture with Logiball Localion® is used for (predictively) finding the optimal route.

Read more

SAP FSM User Interface

In addition, integrating satellite systems like grid management applications can be easily done by using SAP FSM’s RESTful API to combine the knowledge from several systems into one.


SAP FSM Mobile

The fully integrated, offline capable, mobile solution is the workbench of the technicians in the field to inform them about meter install, removal, replacement, disconnect and reconnect, move-in/out, or just meter readings and to provide the relevant confirmation. In addition, SAP Field Service is using SmartForms to provide checklists and work-instructions for technicians.

SAP FSM Knowledge Let’s get in touch

Whether you are looking for a stand-alone FSM implementation or already using the SAP Work Manager (WM), SAP Asset Manager (SAM), or even the SAP Service and Asset Manager (SSAM), Evora is there to help you find the best solution for your use case. That said, SSAM can be seamlessly integrated into SAP FSM and consume the full FSM functionality. We are looking forward to learning about your requirements. Get in touch!

Sales Contact Michael Berkowsky Head of SAP FSM