SAP FSM Key Features

We at Evora see a huge need for our customers to efficiently manage their field resources, enable customer service and have a fully integrated solution with their SAP environment. SAP Field Service Management (FSM) allows them to easily manage, plan and dispatch the service operations and supports even more complex scenarios. Plus, a frequently requested use case for FSM is the easy onboarding and integration of externals: subsidiaries, service partners and freelancers. 

Planning & Dispatching

Calendar with technician schedules is visualized in a Gantt chart; Easily drag & drop work orders; Map integration for location-based planning

AI-based Scheduling

Automated planning, scheduling for defined scenarios; Out-of-the box logic support for configuration

Crowd Workforce

Easy integration for subsidiaries, service partners and freelancers; Fast onboarding & self-service for externals; Supports the end-to-end process

Customer Self-Service

Portal for customers to report issues related to their equipment; Service for booking an appointment according to the availability of the technicians

Smart Forms & Feedback

Easy way to setup questionnaire and forms; Can be linked to orders and updated while dispatching, or during the mobile processing

Analytics & Reporting

Visually track key performance indicators to see at a glance how departments, teams and employees are performing; Allows to quickly build dashboard reports using pre-assembled queries

Sharing FSM Knowledge

Sharing FSM Knowledge

SAP FSM supports the complete process from triggering a service, planning and scheduling technicians, field service execution and settlement of all data to the backend for administrative consolidation. Evora has been involved with a number of implementations for end-to-end field service management solutions. In several sessions we shared the best practices to consider for a FSM implementation.

The main strength of SAP Field Service Management (FSM) is the easy onboarding of externals and the smooth and automated scheduling of service orders, while considering employee qualifications, customer requests and appointments.

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Customer Success

Miba – SAP Field Service Management

Miba develops and produces function-critical components for applications along the entire energy value chain. At 20 production sites worldwide, over 7,000 employees manufacture components for vehicles, ships, aircraft, construction and agricultural machinery, wind turbines or power grids. For internal maintenance, a solution was needed to cover all process steps: from…

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Integrate & Extend

SAP FSM can be used as a standalone product, but also fully integrated into the SAP modules SAP Plant Maintenance and Customer Service, or with the SAP Service Cloud. As part of the implementation, the Evora team has a strong focus on the integration between SAP FSM and the SAP system (whether SAP ECC or S/4HANA). Beyond that, if customers are planning to implement SAP FSM now and want to transition to S/4HANA later, it can be achieved with low effort. 

Service is a game changer
What’s considered field or customer service by technology service providers, might be part of operational maintenance for a manufacturing company. Observing the innovations in the service area helps to optimize internal processes for asset management and maintenance. In other words, the “customer” is the company’s own production site. That’s the…
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SAP Field Service Management enables our technicians to see everything at a glance and create field reports on their mobile devices while on the move. This saves a lot of time and effort, increases the maintenance data quality of the machinery and boosts overall productivity.

Customer Success Summit 2024
We kicked off 2024 with a Customer Success Summit! Together with our customers, the Evora-team met once again: More than 30 representatives from the manufacturing industry, chemical industry, utilities and public institutions from the DACH region came together in Frankfurt to exchange ideas and learn about the latest solutions and…
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Field Service Appointments
The urgency for embracing automated & AI powered solutions within FSM to enhance the overall appointment booking process is prominent. By addressing the challenges associated with manual methods, organizations can streamline operations, improve customer experiences and achieve greater efficiency in the increasingly dynamic and competitive field service industry.
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Field Service Excellence
In the rapidly evolving world of industrial manufacturing, achieving excellence in field services is more than just a strategic goal – it is a competitive necessity. Manufacturers must now transcend traditional service boundaries, offering more than just products, but holistic solutions that elevate the entire customer experience.
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Miba – SAP Field Service Management
Miba develops and produces function-critical components for applications along the entire energy value chain. At 20 production sites worldwide, over 7,000 employees manufacture components for vehicles, ships, aircraft, construction and agricultural machinery, wind turbines or power grids. For internal maintenance, a solution was needed to cover all process steps: from…
see more
Deliver Service Excellence with SAP FSM
Take your field service out of the silo! With SAP’s Field Service Management solution, Evora can help your business harmonize field service scheduling & execution, ensure safety of customers & workers, integrate processes across front & back offices, etc. Learn more about how we can help you eliminate silos, automate workflows & streamline processes.
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SAP FSM for Utilities
Is SAP Field Service Management a good fit for utilities to enhance maintenance, metering and service processes? Evora’s recent SAP-blog post features insights on how utility organizations can achieve their high targets on efficiency while making life easier for everybody in the maintenance and service organization. More of the knowledge will be shared in our partner session…
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The main strength of SAP Field Service Management (FSM) is the easy onboarding of externals and the smooth and automated scheduling of service orders, while considering employee qualifications, customer requests and appointments.

Reach out to us to learn more!
Make standards fit Your processes count

Core strength of Evora is to make the solution work best for YOU! SAP FSM can be easily extended in different ways, such as UI configuration, defining business rules and adding custom SAP UI5 extensions such as audible signal as an alarm.