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Why Evora?

Expertise

We are experts in ServiceNow Customer Service Management (CSM), Field Service Management (FSM), Application Development, Mobile & Augmented Reality. With over 800 projects completed worldwide, Our customers use innovative ServiceNow, SAP and Click by Salesforce solutions for enabling end-to-end processes.

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Customer Satisfaction

We believe technology is at the core of every business and ServiceNow is the workflow platform you need to provide exceptional services and solutions that meet the demands of your business and your customers.

Our passion is in exceeding our client’s expectations by delivering solutions that overcome business challenges, foster innovation and create modern user experiences that accelerate digital transformations.

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ServiceNow Solutions you need, services you love

Digital workflows optimize how things get done for any business – for customers, partners and employees. Together with you we discover ways to work better and continuously improve user experiences, enhance your configuration and identify under-utilised features with tools and best practices.

Customer Service Management (CSM)

Improve service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together.

Field Service Management (FSM)

Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers.

Custom Application Development (APP DEV)

Build low-code apps quickly, with more creators and less complexity. Safely scale cross-enterprise experiences that users love.

IT Service Management (ITSM)

Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative ITSM solution.

IT Business Management (ITBM)

Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize, and track work aligned to business objectives.

Human Resources (HRSD)

Improve productivity by streamlining the employee service experience with intelligent workflows.

Augmented Reality for Field Service Operations

Customer satisfaction is crucial for organizations across all industries and for companies that offer after-sales services, delivering amazing customer service is one of the best ways to achieve it. The typical operations of field service management consume enormous time and expenses. But with Evora’s expertise in Augmented Reality (AR) combined with the power of the ServiceNow platform, the traditional practices of field service are changing. Learn more here.

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Improve Service Operations

Enable remote diagnosis and repair while minimizing travel costs.

Resolution at Lightspeed

Enable teams to view real time equipment data for servicing and expert support.

Training & Troubleshooting

Deliver a proficient workforce to diagnose, get help and resolve issues in less time.

Siemens Healthineers

Reimagines Customer Engagement

Evora helped Siemens Healthineers make the world of work, work better for its teams by realizing efficiency gains and unlocking potential for future business growth. By combining Evora’s extensive process expertise with workflow solutions from ServiceNow Siemens was able to significantly increase the process efficiency and customer satisfaction at the same time.

Evora is pioneering the field:
200K Connected healthcare devices installed worldwide
120K Service activities managed each month
1200+ Users providing remote service support
Evora is here to help What is your challenge?
Strategic Consulting

Evora’s ServiceNow certified experts are here to help support your understanding of the solution capabilities, development of a roadmap, selection of the right technical components and planning for the implementation. We are here to discuss your business needs and help improve your processes.

Implementations & Integrations

Dream Big! With ServiceNow we help take your challenges, processes and vision and turn them into an actionable solution. Evora’s certified ServiceNow consultants collaborate with your business and end users to deliver a ServiceNow environment that creates exceptional outcomes, user experiences and is scalable with your growing business.

Assessments & Roadmaps

Evora offers Assessments and Roadmaps as a service that focuses on client maturity levels, end user experience and business outcomes. The assessment consists of a series of questions and probes by experienced ServiceNow certified resources to establish an “as is” profile.  That data is compiled into a report showing the recommended action steps to deliver a consumer grade experience by aligning best practices, addressing pain points and identifying “low hanging fruit”.

Retainer Teams

Evora’s retainer teams are designed to provide you with a low monthly cost to support your ServiceNow needs. Evora offers on-shore, off-shore or blended retainer teams that are great for: maintenance and support, implementation readiness, custom app development, quality assurance and more!

NORTH AMERICA
7 December 2021
What to do now that ClickSoftware is retiring
Zoom
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Together with our great partner Evora IT Solutions, we transformed our processes on the ServiceNow platform. Another step in our journey to be ‘always on, always in touch” with our customers.

ServiceNow Custom App Dev
How intuitive is your application user experience? Custom App Dev allows powerful digital workflow apps to be built to connect people, processes, and systems in a fraction of the time. Learn about how ServiceNow Custom App Dev can help your business create an experience users will love.
DOWNLOAD FLYER | PDF, 399.4kB
ServiceNow Custom App Dev
Custom App Dev allows powerful digital workflow apps to be built to connect people, processes, and systems. Businesses can get greater efficiency at lower cost in a fraction of the time that would be needed for traditional app dev.
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ServiceNow Retainer Teams
Retainer teams are designed to provide you with support for your ServiceNow needs at a low monthly cost. On-shore, off-shore or blended retainer teams are great for maintenance and support, implementation readiness, custom app development, quality assurance, and more!
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ServiceNow Retainer Teams
How much support are you receiving for your ServiceNow needs? Retainer teams are great for maintenance and support, implementation readiness, custom app development, quality assurance, and more. Learn about how ServiceNow Retainer Teams can help your business.
DOWNLOAD FLYER | PDF, 446.2kB
ServiceNow Customer Service Management
CSM enables businesses to streamline their customer service processes to deliver the responsive and effortless experience customers expect. Businesses can boost productivity, proactively address issues, automate common requests, expand self-service, and more!
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ServiceNow CSM
How smooth is your customer service process? CSM enables businesses to streamline their customer service processes to deliver the responsive and effortless experience customers expect. Learn about how ServiceNow Customer Service Management can help your business boost productivity.
DOWNLOAD FLYER | PDF, 441.3kB

I’m grateful to get the opportunity of being the product owner of this challenging and amazing innovation project… to leverage new technologies and drive digital initiatives and projects.

Augmented Reality for ServiceNow Field Service Management
The typical operations of Field Service Management consume enormous time and expenses. But with Evora’s expertise in Augmented Reality combined with the power of the ServiceNow platform, the traditional practices of field service are evolving.
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AR for ServiceNow FSM
How is your current customer satisfaction? The typical operations of Field Service Management consume enormous time and expenses. Learn about how Augmented Reality combined with the ServiceNow platform can help your business evolve.
DOWNLOAD FLYER | PDF, 448.6kB
ServiceNow Premier Partner
Evora announced its advancement to a Premier Partner in the ServiceNow Partner Program today. Evora supports ServiceNow customers in accelerating their digital transformations with special expertise in scalable and robust integrations.
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Evora’s ServiceNow practice has grown exponentially in the first part of 2021. We were able to advance to a Premier Partner through the hard work of our experienced ServiceNow teams and the support of our clients. We’re excited to continue our journey with ServiceNow.

Run Your Apps Better with AMS
Resolve unforeseen incidents, proactively monitor environments, receive assistance with DevOps, service packs, and patches, and much more. Application Management Services (AMS) will keep your solutions stable and running smoothly, as well as enhance them.
Download Flyer | PDF, 479.4kB
Simplify Your Business with ServiceNow
Optimize business processes and solve unique challenges by implementing innovative ServiceNow solutions based on best practices, real-life scenarios, and leading-edge technologies. Learn how the ServiceNow platform can help you be successful in tomorrow’s world.
Download Flyer | PDF, 504.8kB

Application Management Services from Evora provide our customers with peace of mind knowing that our experts are available whenever needed to help resolve any unforeseen incidents, proactively monitor environments, assist with DevOps, service packs & patches and more. We help you to run your system better in order to support your business.

i.Safe mobile devices for Evora’s customers
i.safe MOBILE, one of the world’s most innovative developers of mobile communication devices for use in hazardous areas, and Evora IT Solutions, global consulting and software solution provider focused on maintenance and customer service based on best practices and cutting-edge technologies from SAP, ServiceNow and Click (by Salesforce), today announced…
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ServiceNow Specialist
We are proud to announce the transition to the ServiceNow Specialist Partner Program segment. One of Evora’s present projects in this field was the development of an app, which is used by local customer service organizations to order services and support, enabling system specific material, software & license ordering on…
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2020 has been a strong year for Evora’s growing ServiceNow practice. Sooner than expected we achieved Specialist Partner status with backing from our clients and our experienced ServiceNow teams. We are now looking forward to continue this journey and achieve many more milestones in 2021.

Evora took the project team at Siemens Healthineers on an agile journey with the common goal of providing the mobile service technicians with a successful app for their daily work. The constructive and friendly team culture contributed to the success just as much as the cooperative and trusting collaboration.

Siemens Healthineers METO Project
Our team in Germany and India together with our customer Siemens Healthineers launched our endeveaur with ServiceNow at Healthineers. Using this promising technology we developed an app, which is used by local Siemens Heathinineers’ customer service organization to order services and support, enabling system specific material, software & license ordering…
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Digital customer service at Siemens Healthineers
Evora develops solutions for optimized staff scheduling and mobile service support (e.g. checklists) and ensures smooth operation and seamless integration with SAP, ServiceNow, Click (by Salesforce) and other systems. Together with our customer we shape the future of the health care system, currently already in 9 countries with almost 3,000…
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Expertise at your fingertips Make your ServiceNow Project a Success

Get in touch to let us help you leveraging ServiceNow technology to improve your business productivity. Our extensive ServiceNow experience combined with process knowledge from various industries ensure that your project will be a success.

Ask the expert Beau Gibbs EVP ServiceNow Solutions
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