Make Field Service Your Strategic Differentiator

Make Field Service Your Strategic Differentiator

With ServiceNow’s Field Service Management (FSM), Evora connects field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. This solution allows the breakdown of silos, automation of workflows and streamlining of processes. Reduce costs and increase revenue by adding route optimization to minimize travel time of technicians, all while decreasing efforts for customers and employees.

Make Field Service Your Strategic Differentiator

Drive Value with Field Service

Connect Processes

Increase Scheduling Efficiency

Improve Workforce Management

Empower Technicians

Enhance Service Delivery

Strengthen Contactless Service

Integrated Quoting & Billing

Manage Parts & Inventory

Know & Control Assets

Capabilities That Scale with Your Business

Basic Features

  • Dynamic Scheduling
  • Mobile & Virtual Agent
  • Planned Maintenance
  • Asset & Cost Management
  • Field Service Contractor Management
  • Dispatcher Workspace
  • Inventory Management


Advanced Features

  • Field Service Crew Operations
  • Capacity and Reservations Management
  • Continual Improvement Management
  • Predictive Intelligence
  • Performance Analytics
  • Field Service Multi-Day Task Scheduling
  • Schedule Optimization
  • Field Service Territory Planning
  • AR for Remote Support

improvement in first contact resolution for a security services customer

productivity improvement in daily work order for a telecommunications customer

decrease in technician administrative time for a retail customer

How to fix Your FSM Process

Transform Your Field Service

With Evora’s FSM transformation offering for ServiceNow, you will be guided through your digital field service transformation with a methodology based on the experience of over 800 successful projects. Our team identifies the key business challenges and financial drivers hindering an organization’s ability to automate processes and delivers best-in-class experiences for customers and employees. We assist customers with moving from manual processes to digital workflows that allow for greater visibility into technician operations and customer delivery. We connect field service with other teams and mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. The offering is a cross-platform system for both mobile and desktop, and showcases embedded technologies to drive customer-centricity, influence loyalty and streamline automation.

This offering digitizes, connects and automates field service processes, including automated technician dispatching/scheduling and increased time allocation for dispatchers, managers, technicians, etc., resulting in faster time to value, consistency and repeatability, scalability and adaptability, and more.


Why Evora?

Time to Value

With Evora, organizations can realize value faster through our repeatable and prebuilt deployment processes that focus on best practices.

A Market Leader

Evora’s expertise and certifications allows you to deploy a new system which delights users and delivers functionality while staying on time and on budget.

Scale Faster

Evora’s implementations meet the demands of the largest and most complex organizations that focus on future growth while minimizing rework.

Ongoing Support

In addition to delivering outstanding outcomes, Evora offers ongoing maintenance and support to meet your evolving business demands.

Pain Points Addressed

Lack of Efficiency or Disconnected Processes

Increasing Service & Support Costs

SLA Accountability for Technicians & Contractors

High Technician Turnover

Manual Processes (Dispatching, Scheduling, etc.)

Visibility & Reporting for Performance Tracking

Technician Inefficiencies in Administrative Tasks

Planned & Preventative Maintenance

High-Tech Tools for the New Generation of Technicians

Accuracy in Skills-Based Assignments

Technical Support for Technicians on the Job Site

Parts & Inventory Management

University Success Story

Problem: Manual processes and tribal knowledge led to high costs and efforts, inefficient work assignments resulted in long repair times and repetitive tasks decreased team motivation.

Offering: Evora implemented ServiceNow’s Field Service Management solution which was focused on creating a smooth experience by automating processes and creating a new request portal.

Value Realized: More efficient scheduling based on skills and capacity reduced the amount of spend on assets across campus.

Medical Tech Company Success Story

Problem: As healthcare goes virtual, the company was challenged by evolving customer expectations to deliver a seamless experience. They were bogged down by manual processes, distributed teams, and multiple systems.

Offering: Evora supported the development of a custom automated solution leveraging ServiceNow’s Customer Service Management (CSM).

Value Realized: The company is now able to implement new solutions/services far more quickly and service agents can deliver high-touch service that helps hospitals and healthcare providers focus efforts on taking care of patients.



  • Skill-based Routing
  • Intelligent Assignment
  • AI Search Experience
  • Offline Technician Workflows
  • Workflow Aware Escalations
  • Low-code/No-code Guided Process Automation
  • Crew Location Monitoring
  • Automated Scheduling & Dispatching



  • Mobile/Desktop
  • Dashboard & Reporting
  • Intelligent Task Recommendations
  • Predictive Intelligence
  • Performance Analytics
  • Process Automation
  • Planned Maintenance
  • Virtual Agent
  • Dynamic Scheduling
  • Dispatcher Workspace
  • Schedule Optimization
  • Territory Planning
  • Contract & Contractor Management
  • Inventory Management
  • Route Optimization

Campus Services Reimagined

The Right Way to Manage Campus AV Services

Evora’s ServiceNow Field Service Management solution focuses on delivering a smooth experience by automating processes and creating a modern experience for the campus community. To make it easier for students and faculty members, Evora implements a request portal, integrated quoting and billing functionality and delivers the ability to manage assets across campuses. The solution is also focused on scheduling technicians for multiple days at a time based on skill and availability. As a result, you will be able to manage requests on a central dashboard while easily planning and scheduling technicians to reduce spend on assets across your campus.

Customer Outcome

work order tasks completed each year

day reduction by automating processes

community members accessing remote service support

FSM Expert Knowledge Get in Touch

Contact us to learn more about how we can help connect your field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers.

Ask the Expert Beau Gibbs EVP of ServiceNow Solutions