Organizations are in need of managing a growing number of service requests and resources. In order to optimize resource utilization and ensure the reliable delivery of services, the entire process is important. Our Mobile Workforce Management Cycle show the steps to consider.
Every workforce management process begins with a list of processes in the main system (such as SAP PM). Work orders are entered in the main system, service request may come from the CRM system or predictive analytics kick off a demand.
SCHEDULING AND DISPATCHING
Dispatch resources quickly and cost-effectively. Evora offers a portfolio of solutions for scheduling work, assignment and dispatch to technicians.
On the end device, we ensure efficient mobile processes that help to increase service levels and responsiveness and meet the highest requirements for the traceability of activities.
REVIEW AND CLOSING
Back in the backend system we monitor the process until the completion utilizing approval boards or kick off additional maintenance tasks. Critical requests like time and material confirmations can be reviewed by a supervisor before getting booked.
FLEXIBLE Work assignmentMade easy with EvoPlan
When it comes to manual scheduling, speed, overview and ease of use are of the highest importance. That is what EvoPlan is all about! This fully SAP integrated solution allows your planners to quickly assign work to technicians either via either mobile or paper-based execution. At the same time, EvoPlan tracks work status keeping you in touch with the situations in the field. With its intuitive user interface and wide-range of customizable options, you can accelerate your planning while minimizing change to your existing planning processes. Learn more about EvoPlan
SAP Multiresource Scheduling
This standard pre-integrated SAP solution for service and maintenance can be used in manual and automatic scheduling scenarios. SAP MRS provides the resource planner with an intuitive graphical interface that contains information about the open demands, resource utilization, and any conflicts with the current resource planning. Fully integrated in your SAP system, MRS allows you to effectively manage high volumes of resources and demands for your project, service or plant maintenance business.
SAP Field Service Management
SAP’s cloud-based field service management solution harmonizes front-office and back-office field service processes. It comes with planning and dispatching made simple through an intuitive UX, AI-based scheduling recommendations and a native as well as intuitive mobile application with online and offline access that empowers technicians in boosting customer satisfaction. SAP FSM supports the complete process from triggering a service, planning and scheduling technicians, field service execution and settlement of all data to the backend for administrative consolidation.
Field Service Edge & ClickSchedule (part of Salesforce Field Service)
Salesfore Field Service is based on ClickSoftware products and provides connected & intelligent field service experiences including high performance, automatic scheduling on high volumes of work and resources. The solution allows the creation of work on-the-go, intelligent dispatch to the right resource based on skill, location and availability, monitoring performance in the field, and gives technicians a 360-degree view of the customer.