Webinar ServiceNow FSM

The joint live webinar with ServiceNow on March 16 at 11 a.m. CET is all about a successful transformation. We will show how a prestigious US university uses ServiceNow’s Field Service Management (FSM) capabilities to manage and schedule Audio/Visual requests made by it’s community members. The solution simplifies and accelerates internal processes, enables evaluation and improvement of service quality and enjoys high acceptance among more than 1,200 users.

Highlights of the implemented solution

• Improved usability based on requirements for recurring activities/serial appointments
• Automated estimating for services and assets in business processes to simplify internal billing
• Confirmations from technicians for execution directly in the system for faster job completion
• Easy target/actual reporting and dashboards for continuous service quality improvements

Registration (in German)