Webinar ServiceNow FSM
16 March 2023
Online (in German)
The joint live webinar with ServiceNow on March 16 at 11 a.m. CET is all about a successful transformation. We will show how a prestigious US university uses ServiceNow’s Field Service Management (FSM) capabilities to manage and schedule Audio/Visual requests made by it’s community members. The solution simplifies and accelerates internal processes, enables evaluation and improvement of service quality and enjoys high acceptance among more than 1,200 users.
- Improved usability based on requirements for recurring activities/serial appointments
- Automated estimating for services and assets in business processes to simplify internal billing
- Confirmations from technicians for execution directly in the system for faster job completion
- Easy target/actual reporting and dashboards for continuous service quality improvements