ServiceNow Field Service Management
20 February 2023
With ServiceNow’s Field Service Management (FSM), Evora connects field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. This solution allows the breakdown of silos, automation of workflows and streamlining of processes. Reduce costs and increase revenue by adding route optimization to minimize travel time of technicians, all while decreasing efforts for customers and employees.
Are your employees or customers frustrated by asset downtime, causing in low satisfaction and high costs? Are you experiencing high technician turnover resulting in a lack of tribal knowledge? Increasing service and support costs due to lack of resources, repeat visits, scheduling inefficiencies or asset visibility?
With Evora’s FSM transformation offering for ServiceNow, you will be guided through your digital field service transformation with a methodology based on the experience of over 800 successful projects. Our team identifies the key business challenges and financial drivers hindering an organization’s ability to automate processes and delivers best-in-class experiences for customers and employees. We assist customers with moving from manual processes to digital workflows that allow for greater visibility into technician operations and customer delivery. We connect field service with other teams and mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. The offering is a cross-platform system for both mobile and desktop, and showcases embedded technologies to drive customer-centricity, influence loyalty and streamline automation.
This offering digitizes, connects and automates field service processes, including automated technician dispatching/scheduling and increased time allocation for dispatchers, managers, technicians, etc., resulting in faster time to value, consistency and repeatability, scalability and adaptability, and more.
Evora’s ServiceNow Field Service Management solution focuses on delivering a smooth experience by automating processes and creating a modern experience for the campus community. To make it easier for students and faculty members, Evora implements a request portal, integrated quoting and billing functionality and delivers the ability to manage assets across campuses. The solution is also focused on scheduling technicians for multiple days at a time based on skill and availability. As a result, you will be able to manage requests on a central dashboard while easily planning and scheduling technicians to reduce spend on assets across your campus.
Contact us to learn more about how we can help connect your field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers.