ServiceNow Field Service Management
20 February 2023
With ServiceNow’s Field Service Management (FSM), Evora connects field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers. This solution allows the breakdown of silos, automation of workflows and streamlining of processes. Reduce costs and increase revenue by adding route optimization to minimize travel time of technicians, all while decreasing efforts for customers and employees.
Connect Processes
Increase Scheduling Efficiency
Improve Workforce Management
Empower Technicians
Enhance Service Delivery
Strengthen Contactless Service
Basic Features
- Dynamic Scheduling
- Mobile & Virtual Agent
- Planned Maintenance
- Asset & Cost Management
- Field Service Contractor Management
- Dispatcher Workspace
- Inventory Management
Advanced Features
- Field Service Crew Operations
- Capacity and Reservations Management
- Continual Improvement Management
- Predictive Intelligence
- Performance Analytics
- Field Service Multi-Day Task Scheduling
- Schedule Optimization
- Field Service Territory Planning
- AR for Remote Support
improvement in first contact resolution for a security services customer
productivity improvement in daily work order for a telecommunications customer
decrease in technician administrative time for a retail customer
Contact us to learn more about how we can help connect your field service with teams inside the business as well as mobile tools to quickly respond to and prevent issues, ensuring the safety of both customers and workers.
